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Help my phone is frozen n a page. I can not do anything it won't even shut off

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Journeyman

Help my phone is frozen n a page. I can not do anything it won't even shut off

 
1 REPLY 1
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Master

Re: Help my phone is frozen n a page. I can not do anything it won't even shut off

ayreslinda, try doing this:

  1. Press and hold the Volume Down button.
  2. While holding down the Vol Down button, press and hold the Power key.
  3. Keep both keys held down for ten seconds.
  4. The phone may reboot if there’s enough battery left to power up its hardware.

Once the phone comes back up again, it should go back to normal.

Ina.
Sprint Social Care Team.
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