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locked out

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Journeyman

locked out

I have a galaxy s7 edge and I use the fingerprint id to get into my phone. My phone restarted and now it's telling me to use the password, which is 4 characters including at least one letter. When I set up the security for my phone it asked for a 4 digit password in addition to my fingerprint. I made my 4 digit password but I did not set up a password with 4 characters including at least one letter. Now I am locked out because I don't know the code it's asking for since I never set it. Is there a way to bypass this or retrieve it? Also is this a Samsung issue or a Sprint issue? Thanks for any help. I have been stuck for the past few hours and this phone is my only source of calling out which I can't due to the phone being locked.
2 REPLIES 2
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GrandMaster

Re: locked out

it would be a issue with the phone itself. im not seeing any other reports of this so it was more than likley a hiccup on your phone itself. if you have insurance on the device you might have to take it into a repair store to have them see if they can figure it out.
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Master

Re: locked out

I'm assuming you tried your 4 digit pin?
If so than go to https://findmymobile.samsung.com
log in and make sure you select the device you have on top left once you selected the right device, go on the menu on the right and select MORE - Unlock My Device.
Enter your samsung account password and follow the directions.

Let me know if you need more help.

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I come here trying to help people and I'm NOT employed by Sprint, so If my reply helped you or if you get an answer to your question from other users, PLEASE mark it as solved.
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