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Galaxy S7 reset itself in middle of the night

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Journeyman

Galaxy S7 reset itself in middle of the night

I woke up and my phone was turned off and once I turned it on it went thru the process of being used for the first time. It then asked if I had anything backed up, and I should've had it all backed, but apparently I only had few things. I lost all my pictures, contacts, etc. Just wondering if there's anything I can do to maybe recover it.

1 REPLY 1
Master

Re: Galaxy S7 reset itself in middle of the night

Bobdillonhall, possibly, did you have a Gmail account synchronized with the phone?

Ina.
Sprint Social Care Team.
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