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Incoming Caller ID

Journeyman

Incoming Caller ID

Galaxy s7 screen doesn't wake up for incoming calls. How do I correct this?

1 REPLY
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Sprint Social Care

Re: Incoming Caller ID

Dlbattle70,

Hello! I would like to confirm if you have tried to soft reset the device, also, is the device software up to date? What troubleshooting steps have you performed in order for me to further investigate this issue?


Kryshna
Sprint Social Care
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