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Loading lock symbol on startup

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Journeyman

Loading lock symbol on startup

Every time I start my phone up it does this loading screen thing with a lock in the middle of the screen. It causes my phone to take like 3-5 minutes to start up and its annoying. I have no idea what it is or what made it happen. It wasn't like that when I first got my phone 5 months ago but it started shortly after that. Can someone explain what it is and how to get rid of it. I wish I could post a pic of it here but I can't.
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2 REPLIES 2
Sprint Social Care

Re: Loading lock symbol on startup

Good morning Whovian757.

Sorry to read you are having issues with your device. What type of device do you have? You can send picture on Sprint communities. Look for the attachment button. It has a image of a mountain and a sun. Click and upload the screenshot of the issue.

 

 

Juan

Sprint Social Care


Juan
Sprint Social Care
Sprint Social Care

Re: Loading lock symbol on startup

Good morning Whovian757.

Sorry to read you are having issues with your device. What type of device do you have? You can send picture on Sprint communities. Look for the attachment button. It has a image of a mountain and a sun. Click and upload the screenshot of the issue.

 

 

Juan

Sprint Social Care


Juan
Sprint Social Care
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