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SOLUTION: Voicemail app is missing

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Journeyman

SOLUTION: Voicemail app is missing

My wife's Galaxy S7 does not have the voicemail app installed and I don't know where to get that. It not on Google Play. Can anyone help? I suspect it got wiped out when she transferred everything from her previous phone to this new one. Thanks in advance.

43 REPLIES 43
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Hey wallmg! Let's escalate this to our Tech Team. Please reply back to the private message that I just sent you.


Jeffrey
Sprint Social Care
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pull up your dial pad and type in ##27263# (##BRAND#) and let it do its thing. report back if this brings the VM app back or not.
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That did the trick! Thank you so much.

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Hi wallmg,

It's good to see that the solution worked for you.  Unfortunately, it hasn't worked for me.  

 

I've been on the phone with a very patient and very professional Sprint ticket support agent.  She and I have tried every step imaginable ##27263# (##BRAND#), ##72786#, ##873283#, Hands Free Activation, power cycle, turn off, turn on, send a voice SMS, etc., and it just won't work.  

 

I've been on several forums, and a lot of people are saying that Sprint's visual voicemail doesn't work on the unlocked S7 edge Special Edition that has the model number (SM-G935UZSAXAA), and that is the model number of the S7 edge that I have. 

 

It looks like Sprint needs to develop a visual voicemail app for the non-Sprint universal unlocked phones. 

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Hey perdy! We really appreciate your patience and we hope that our Tech Team can found a solution for your issue.


Jeffrey
Sprint Social Care
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I am using an unlock Moto G5 Plus and went to a Sprint store, purchased a sim kit and using it on sprint network now, but what kind of voicemail app I should be downloading?  Most other carrier have their own voicemail app I can download from Google Play store but I don't see one for Sprint.

 

Thanks

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Hi kunioc01, to se up the Visual Voicemail :

1. Touch Apps > Voicemail.

2.Touch Personalize now and follow the instructions.

 

And, to set up the traditional Voicemail;

Touch the number 1 on the dial pad, or touch Apps > Voicemail and then follow the prompts.

 

 

 

 

Ina.
Sprint Social Care Team.
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Can you help me out too? I have the same problem. Unlocked phone but no voicemail app.

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Quangvietle,

Hi there! I can see you wrote us in another forum, I will be replying to you there.


Kryshna
Sprint Social Care
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I work for sprint and got an unlocked sprint phone

I have called care and used total tech expert.

My samsung rep doesn't know and neither does my upper management 

Please help


@Sprint_Kryshna wrote:

Quangvietle,

Hi there! I can see you wrote us in another forum, I will be replying to you there.


.net

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I work for sprint and got an unlocked sprint phone

I have called care and used total tech expert.

My samsung rep doesn't know and neither does my upper management 

Please help


@Sprint_Kryshna wrote:

Quangvietle,

Hi there! I can see you wrote us in another forum, I will be replying to you there.


.net

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I also have an unlocked phone purchased directly from Samsung. Is there a way to get a few of the Sprint apps back, especially voicemail?

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