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Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

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GrandMaster

Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

Software Version: G930PVPS4BQE1 Release Date: 5/30/2017 Method: Available Over the Air. *May security patch*
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
6 REPLIES 6
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Journeyman

Re: Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

This update seems to have bricked my phone. It gets stuck on the LTE Plus screen. Holding the power and volume down button seems to do nothing.

 

What can I do?

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GrandMaster

Re: Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

if trying to boot the phone up in safe mode isnt pushing through you will need to take it into a corporate repair store and have them look at it. they can try to flash the update back into your phone. it sounds like it didnt load correctly. from what i can tell from the notes this was only a security patch so it shouldnt have had any affect on how the phone operates..
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

I did take it to a corporate repair store. Kevin wasn't very helpful.  He did the same things I did, restarting the phone, tried booting up in safe mode. He did manage to get to a screen where it said it was installing updates, but then a caution symbol with a Android Bug who had X's for eyes showed up and there was some writing that said No Command. Then it went into a black screen with some yellow and blue writing and he said he would have to wipe it.

 

I woke up this morning to the phone stuck on the LTE plus screen and when I went to bed and it was fine. I am used to less than $200 smart phones and never had an issue other than the phone getting slow after a few years. This was my first greater than $500 smart phone and it bricked in under a year.

 

I am currently looking into more robust back up solutions since I was only using google sync which only does my contacts, calendar, e-mail, bookmarks and not my apps, themes, texts, call logs etc. I am hoping to find something that is a 100% backup. If you have any recommendations I would love to hear them.

 

Pretty upset that a phone I have had for under a year had a catastrophic failure when it costs more than twice my previous phones that never had an issue. I wish Sprint or Samsung would give me a free charger or something other than, hey, we'll reset your phone and wipe out most of your stuff,and then you can get the hell out of our store. I even asked Kevin about better back up solutions and he seemed clueless.

 

I don't like Kevin. Hoping dropbox or google has something that is a 100% back up.

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GrandMaster

Re: Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

i havent ran into anything that is 100% but Google backs up your apps as well..well the play store does anyways..you will have to sign back into them but that is more of a security deal to protect you.
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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GrandMaster

Re: Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

the android bug has me a bit intrigued though..thats a new one for me.
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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GrandMaster

Re: Samsung - Galaxy S7 (SM-G930P) - G930PVPS4BQE1

the black screen with different colored wording in there was the recovery mode though..basically where you can jump in and do a cache/partition wipe, factory reset etc..its like a back door into the phone s system.
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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