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Unable to use my unlimited high-speed data

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Journeyman

Unable to use my unlimited high-speed data

Sprint has offered me a 12-month loyalty promotion of unlimited high-speed data at no additional charge. However the promotion has been added to my account incorrectly. It needs to be linked to my Samsung tablet to have any value to me, and for me to use it. Multiple calls to inept customer service reps have not rectified the problem. Sprint - please help.

1 REPLY
Sprint Social Care

Re: Unable to use my unlimited high-speed data

skytrevor,

Hi there! Thank you for contacting us. The special gift of unlimited data for 12 or 6 months is for targeted customers, this is only being applied to phones, and is not applicable for tablets. We appreciate your loyalty with special gift as long as you do not change your plan. I can verify the options you actually have available with your tablet. I've sent you a private message, please check your inbox.


Kryshna
Sprint Social Care
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