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invalid sim card issue

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Journeyman

invalid sim card issue

My galaxy s7 had been working fine for almost a year and suddenly I am getting a popup saying the simcard is locked then several minutes later it says simcard invalid in the notification drawer. Not sure what happened,  my device is still with a sprint plan and nothing happened between it working and  not. Tried turning it on/off, cleaning the simcard, but all to no avail. Anybody have any ideas?

1 REPLY
Sprint Social Care

Re: invalid sim card issue

Hello Malink, allow us the opportunity to assist you and improve your experience with us. We'd like to ask you some questions: How often does the popup show up? Have you been able to connect to the network? Are you able to use LTE? Since when are you experiencing this issue?


Mayorin
Sprint Social Care
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