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No cellular data on my Galaxy Tab

Journeyman

No cellular data on my Galaxy Tab

So I was able to get a Galaxy tablet 3 from sprint for free. I received it in the mail on Wednesday. I have not been able to activate it for cellular data. I will not pay monthly for something that doesn't have cellular data on it. I can't activate it through sprint zone because it did not come with sprint zone and there's no way to download it. Needless to say Sprint I am not happy. Between the crappy service I get and now a tablet without cellular service I'm seriously considering bailing and going back to verizon.

13 REPLIES 13
Journeyman

I have also tried resetting it back to factory settings. The hands free activation NEVER comes up.

Master

donaldnelson57,

I am certainly sorry to hear about the activation troubles you are having with your Galaxy Tab. May I ask, have you contacted our customer care department and have them try to manually activate the device on their end?

Alex
Sprint Social Care
Journeyman

I'm having the exact same issue

Journeyman

i've reached out to sprint several times in the last few day...they want me to go to a sprint store where I was for 3 hrs Friday evening...there has to be a better way and going to a store is not it for me

Master

ToshavsTee,

Sorry to hear that you spent hours in a Sprint store. What was the issue you were having? Did you get your issue resolved?
Master

ToshavsTee Sorry your having issues with your tab data service. We can help. Try going into settings, tap data usage, go to mobile data, and toggle mobile data on/off
a few times and power off device. When it comes back on, see if your connected. Lorenzo
Journeyman

The tablet has a separate data plan not tied to your cell phone. They are going to make you pay infamous additional fees for the free tablet. Whatever the rep says is not going to mean anything unless it is on your contract. READ IT!

Journeyman

What worked for me was to go to the settings menu and select activate this device. Afterwards it gave me a pin and some other number and my "phone number". It still showed preparing services but after a restart all was good to go.

With a little bit of searching I stumbled onto this:

http://support.sprint.com/support/tutorial/Manually_program_your_device_Samsung_Galaxy_Tabreg_3/4993...

Maybe this link can help you if what worked for me doesn't for you.

Hope this helps.

Journeyman

https://community.sprint.com/baw/mobile/mobile-access.jspa#jive-discussion?content=https%3A%2F%2Fcommunity.sprint.com%2Fbaw%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F160050

Factory hard reset using hidden menu clears this issue up

Journeyman

Wrong link.

https://community.sprint.com/baw/thread/160050

Journeyman

Factory hard reset works, read this threadhttps://community.sprint.com/baw/thread/160050

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