cancel
Showing results for 
Search instead for 
Did you mean: 

Tab 3 touchscreen worked this morning, no response tonight.

Highlighted
Journeyman

Tab 3 touchscreen worked this morning, no response tonight.

Can anyone give me any feedback on a Tab 3 that worked fine this morning and has a non-reponsive touchscreen tonight? Soft reset doesn't work.

Thanks...

PS - We have three of them and only one has malfunctioned...

6 REPLIES 6
Master

Re: Tab 3 touchscreen worked this morning, no response tonight.

LOCHDHUEDUDE,

I am very sorry to see this. Do you have the Assurant protection on this device? Try using this link http://bit.ly/1vaEHgZ, they can get this device either working or replaced.

*Andi R.
Sprint Social Care Team
Journeyman

Re: Tab 3 touchscreen worked this morning, no response tonight.

What if you don't have assurant is there anyway to get it checked out?

Master

Re: Tab 3 touchscreen worked this morning, no response tonight.

RFJ1960 - You can take it in a Sprint Repair Store and there will be a charge to look at the tablet. Prices vary depending on how much work is needed to resolve the issue. - Carl
Sprint Social Care
Journeyman

Re: Tab 3 touchscreen worked this morning, no response tonight.

I took it to a sprint store and they told me they couldn't work on it because I didn't have any coverage on it. In fact they still have it and I have to travel 20 miles to pick it back up.

Master

Re: Tab 3 touchscreen worked this morning, no response tonight.

RFJ1960 - Have you had that device for less than a year? Let me know. - Carl
Sprint Social Care
Journeyman

Re: Tab 3 touchscreen worked this morning, no response tonight.

It has been over a year and I'm not due for an upgrade until July.

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat