OK, so i went to update my phone and it downloaded ok. So I go to install and it freezes on this weird blue banner that says "Download Mode" underneath the banner it says "Emergency Mode." I took out the battery a million times and its still stuck on that screen. NOTHING WORKS. AM I THE FIRST TO GET THE BLUE SCREEN OF DEATH?
Thank goodness no blue screen for me. I think I remember hearing someone else saying they got a blue screen and they had to have the phone replaced. Don't quote me though, I think that was quite a while ago.
In this situation we would ask you to take the Instinct down to a service center to be tested, repaired and/or replaced. You can find the closest service center to you by clicking the following link... http://storelocator.sprint.com/SL2/Default.aspx, make sure selecting the option for repair center instead of All stores, as not all stores can test, repair, or replace devices.