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Backorder on Instinct...??

Journeyman

I ordered mine on Friday morning and received it Monday e...

I ordered mine on Friday morning and received it Monday evening. I had gone into a store and they put me on a waiting list. Needless to say I have my phone and they haven't called me yet.

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Journeyman

When ordering the phone, Sprint ships from Kentucky. So i...

When ordering the phone, Sprint ships from Kentucky. So if you are on the West coast or anywhere "west of the Mississippi" there may be delays due to the floods also.

Journeyman

Re: Backorder on Instinct...??

To clarify, I have been a sprint customer for over 8 years. So I have been through it all and was seriously getting ready to switch carriers when the Instinct came out. Hence my line (against my better judgment) It looks like a great phone but after reading all of these posts about its problems (while waiting for mine to be delivered) I may have really made a bad decision.

Journeyman

Re: Backorder on Instinct...??

Iam feeling you on that move to another carrier.

To have us place the order knowing that it is on backorder is DISHONEST AND MISLEADING!!!!!!!

There should have been something in place that notified customers before we finally submitted the order.

My current phone is on its last leg (almost 5 years old). Therefore I decided to go ahead an upgrade.

I debated a few days on this purchase then decided to spend a nice portion of my vacation money on the "instinct".

Now I am almost $300.00 short on vacation money.

Probably no phone while on vacation (the oneI already have will not even allow me to dial the numbers at times).

And last but certainly not the least, they are saying I cannot be refunded my money (at least I could go in a sprint store and purchase something better than what I have)

I am so furious about the entire ordeal.

SPRINT IS REALLY GOING DOWN HILL FAST.

In the past I would take up for sprint when my friends say that they haveterrible service....No more!!!!!

Journeyman

No need to worry really. If this thread is any indication...

No need to worry really. If this thread is any indication by the end of July Sprint will have a lot of refurbs to offer. http://www.instinctinsight.com/comments/browseThread/thread_id/43199

Journeyman

I have a tracking number for my order but the representat...

I have a tracking number for my order but the representatives told me it was just the mail in rebate form and not for the phone because it was backordered. However, i tracked my order and noticed that it was a package, 2.10 lbs and it was next day shipping, the shipping method i used to order my phone. I reallllyyyy hope this is the phone, keeping my fingers crossed =)

Journeyman

I had the same thing with a 2.1 lbs tracking number...but...

I had the same thing with a 2.1 lbs tracking number...but when it came it was a (definitly not 2 pounds) envelope with 2 sheets of paper in it.

Journeyman

Re: Backorder on Instinct...??

<p>Here is an <a href="http://newsreleases.sprint.com/phoenix.zhtml?c=127149&amp;p=irol-newsArticle_newsroom&amp;ID=1169681" target=_blank>official press release</a> on the launch.  There is a little information on the shortage of phones.</p><p> </p><hr /><p>OVERLAND PARK, Kan. &amp; DALLAS (BUSINESS WIRE) June 26, 2008 Just a few days after hitting store shelves, Samsung Instinct has become the fastest-selling EVDO handset in Sprint (NYSESmiley Frustrated) history. Instinct was first available exclusively to current Sprint customers on June 19 breaking records for the initial launch of any Sprint product. Instinct became available to all customers on June 20; sales continued to be brisk with Instinct breaking Sprint's record for the first week of sales for any device.</p><br /> <p>We had high expectations going into the launch so our initial order to Samsung was the largest for any Sprint EVDO handset to date, said John Garcia, President of Sprint's Wireless Division. The strong early response tells us that wireless customers recognize Instinct as a highly-innovative and convenient touch-screen device combined with the fast speeds available on the largest national mobile broadband network. In the first few days of availability, many Instinct devices were purchased by existing customers upgrading their wireless device - we thank our customers for their endorsement of this device, our Simply Everything pricing plan and our company.</p><br /> <p><font color="#ff0000"><strong>The record pace of Instinct sales has led to temporary shortages of the device at some locations across the United States. Sprint and Samsung are diligently working around the clock to increase inventory in all sales channels. Samsung has increased efforts to deliver new supplies of Instinct on a daily basis and manufacturing plants are operating at full capacity to keep up with the demand.</strong></font></p><br /> <p>The overwhelming success of the Samsung Instinct reinforces our expectations; people want choices when looking to buy a powerful touch screen phone and the Samsung Instinct is a top contender, said Bill Ogle, Chief Marketing Officer for Samsung Mobile. Samsung is working around the clock to meet the consumer demand for this fast and easy-to-use device.</p><br /> <p>We know we have a winner in Instinct, especially since Sprint's EVDO Rev A network offers five times more mobile broadband coverage than the AT&amp;T 3G network based on square miles, added Garcia. We appreciate the support from our customers and we are committed to working with Samsung to ensure that every customer who wants an Instinct can get one.</p><br /> <p>Instinct was recently named Best in Show in the third annual Emerging Technology (E-Tech) Award competition in April at CTIA Wireless 2008. Instinct was also honored as Most Innovative Product at CTIA Wireless 2008 by the editors of LAPTOP, a leading mobile technology magazine. CNET also recognized Instinct as the Best Cell Phone in its annual Cream of the Crop CTIA 2008 awards.</p><br /> <p>Sprint customers have joined in the praise:</p><ul><li>It's awesome. I have been a Sprint customer for six years. This device offers every single Sprint feature down to the smallest and jam-packs them all into one device. It is just an amazing device. - William Leak, Millville, NJ </li></ul> <ul><li>Instinct offers easy access to everything I need when I'm traveling or at work... even my music! It's everything I want in a phone and more. - Stanley Long, Philadelphia, PA </li><li>I purchased it because it's the hottest phone out there and I love the huge screen. - Stephan Boyett, West Orange, NJ </li><li>I was out of contract and stayed with Sprint because of this phone! Also your everything plan includes everything, not like AT&amp;T. - Daphne Wilson, White Plains, NY </li><li>I was blown away the first time I saw the device. The more I play with the device, the more I love it. - Jennifer Hayes, Edison, NJ</li><br /> </ul><br /> <p>Initial indications show extremely heavy use of the device for email access, web browsing and GPS navigation with Live Search for Sprint providing access to directory information on-the-go, interactive maps and one-touch click to call access. Instinct also offers the ability to quickly share pictures, watch live TV, listen to commercial-free radio and more as Sprint's first EVDO Rev A consumer device.</p><br /> <p>Instinct boasts many advanced features including Visual Voicemail, allowing users to listen to messages in their order of preference and manage them with a simple tap of the screen. Additional features include advanced stereo Bluetooth(R) 2.0, SMS voice and text messaging with threaded text, picture caller ID, a 2.0 megapixel camera with camcorder, haptic feedback, expandable microSD memory of up to 8GB and Sprint Mobile Sync.</p><br /> <p>Instinct costs just $129.99 with a two-year contract after a $100 mail-in rebate. Customers can access the latest information on Instinct at <a href='http://www.instinctthephone.com.' target='_blank'>www.instinctthephone.com.</a></p><br /> <p><strong>About Sprint Nextel</strong></p><br /> <p>Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies including serving nearly 53 million customers at the end of the first quarter 2008; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit <a href='http://www.sprint.com.' target='_blank'>www.sprint.com.</a></p><br /> <p><strong>About Samsung Telecommunications America</strong></p><br /> <p>Samsung Telecommunications America, LLC, a Dallas-based subsidiary of Samsung Electronics Co., Ltd., researches, develops and markets wireless handsets and telecommunications products throughout North America. For more information, please visit <a href='http://www.samsungwireless.com.' target='_blank'>www.samsungwireless.com.</a></p><br /> <p><strong>About Samsung Electronics</strong></p><br /> <p>Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2007 consolidated sales of US$103.4 billion. Employing approximately 150,000 people in 134 offices in 62 countries, the company consists of four main business units: Digital Media Business, LCD Business, Semiconductor Business, and Telecommunication Business. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit <a href='http://www.samsung.com.' target='_blank'>www.samsung.com.</a></p><br /> <p>EDITOR'S NOTE: VISIT <a href='http://WWW.SPRINT.COM/NEWSROOM' target='_blank'>WWW.SPRINT.COM/NEWSROOM</a> FOR MORE INFORMATION ON SAMSUNG INSTINCT INCLUDING HIGH AND LOW RESOLUTION IMAGES</p><br /> <p>CONTACT: Sprint<br /><br /> Michelle Leff Mermelstein, 703-592-7504<br /><br /> Michelle.Leff@sprint.com<br /><br /> or<br /><br /> MWW Group for Samsung<br /><br /> Brett White, 972-301-5404<br /><br /> bwhite@mww.com</p><br /> <p>SOURCE: Sprint Nextel </p>

Journeyman

Re: Backorder on Instinct...??


Samsung has increased efforts to deliver new supplies of Instinct on a daily basis and manufacturing plants are operating at full capacity to keep up with the demand.

So with that said, the dealer that I work at ran out yesterday. The problem is that since Monday they haven't been available via Direct Ship to our customers and they haven't been available via Brightpoint any day since release day. Where are these new supplies of Instinct on a daily basis going, because they don't appear to be available from where I am sitting?

Journeyman

Re: Backorder on Instinct...??

I ordered an Instinct along with two other phones on the 24th from a store, none in stock. I received one of the other phones the next day (Centro), the following day I received the another (Curve) and I am still waiting on the Instinct. I called the store on the 27th for the status. They advised me that my order has not come in, however, the store has received their stock. They have the Instinct in stock, however, because of how mine was ordered, I have to wait until my order comes in. They will not refund my money either. I paid over $800 for three phones and they have the one I am waiting on in the store and can't do anything about it. So, people that have been waiting and hearing about others after them getting their phone before them, apparently it all depends on who they chose to order your phone from. After several calls, the place mine was ordered from should be getting a shipment today and orders should be going out tomorrow. I was told mine should be delivered by Wednesday (to the store).

I would also like t mention that Sprint was very helpful, they gave me credit on my account for the hassle - not to mention I was ready to cancel the entire thing and I have been a Nextel customer for a long time.

My son doesn't care for the Centro and now would like the Instinct... maybe more problems yet. We were given the phones, however, they are not activated. Hopefully this will not lead to more headache>>>

Journeyman

I went to a Sprint store on Friday evening. They told me...

I went to a Sprint store on Friday evening. They told me that all the stores were sold out and hopefully they would get a new shipment in on Monday. I decided to try another store and they had about 10 left. The first store told me they were on backorder. You may be surprised if you shop around how many stores actually have them. I love mine!!!

Journeyman

Sorry to hear the issues with the Back orders but just to...

Sorry to hear the issues with the Back orders but just to give you guys some comfort contact your local Corporate Sprint Store we have a completely diffrent warehouse in which we receive are phones and we have been receiving steady shipments of Instincts currently my store has over 45 Instincts in stock so if you made a order and its backordered and the store have them in stock we can contact the Telesales to cancel the order and take care of you in the store. Again stores are receiving a steady shipment to keep up with the demand so contact your closest Corporate Store by using the Store Locator on Sprint.com in the top right hand corner. Hope this helps.

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