Helpful hint #1 There are lots of answers in the USER GUIDE!
I am not being condescending in any way. I generally don't read through the user guide, as I consider myself a tech savvy guy. Since I ordered the Instinct over the phone, I had time to read through the user guide thoroughly. Many questions that I have seen in this forum are answered in the user guide. Here in this forum and on the Sprint website there are PDF versions to download. The PDF's even have a search function that searches the entire thing for specific words. This may alleviate some frustration.