Okay I was enjoying my new Instinct when it sudde4nly went into "Download Mode" with a subtopics stating " Mode: Emergency Port:USB" It is locked there. I have tried taking out the battery and restarting but it keeps going back. I even tried to connect it to my PC, but the Sprint Software doesn't recognize/Find the Instinct. It is locked in this mode only. ANY IDEAS?????
i took out the battery, left it out off for a while then restarteed it and it worked..if al else fells..id switch batteries..maybe that could help..
I have the same problem and tried to change the battery, but it still didn't work...does anyone have a solution?
Thanks. I'll try that but plan to call Sprint in the morning to get a replacement since I'm still within my 30 days.
I've already talked to tech. support and they've flagged my account as needing to have the phone replaced.
This just happened to my phone yesterday. I couldn't shut it off. It was bizzare. I found this website and was amazed to see how many other users had the same problem. Well, since it was late I just left the phone on the desk and went to bed. Sometime during the night the battery ran down. I put it on the charger this morning and after a few minutes when it got charged up a bit I turned it on and it was ok. I don't know if letting the battery run down and letting it stay that way all night will work for anyone else but it's worth a try. I'm calling Sprint today anyway and complaining because if it happened once I assume it will happen again. I really looked forward to getting this phone but I've become increasingly dissatisfied with it.