My Sprint Media Manager has not worked at all, it seems to lock up every time, I have it on a brand new Dell Inpirion Laptop with Windows Vista Home Premium, no otehr problems on teh laptop but this. I have about 500 songs or 2.3 gb listed. It will start a transfer of music to my phone or instinct and then just lock up in the middle of it. I have re installed it, tried all teh sugesstions here and still locks up. HELP!!
I know this does not address your specific problem - more of a work-around really. You might try just moving the files via the USB. I tried the Media Manager - was not impressed. I have much better control doing it myself with drag/drop. One thing I hate is that the Sprint Media Manager will not store the songs directories - it just dumps them all in the MUSIC folder. I'm just *bleep* enough that I have to have them in folders by artist, then by album, lol.
Hi - I bought the Instinct recently for my son and received it Friday 8/15/08. He placed the media manager cd in his three-month old Acer laptop and the laptop completely crashed. It was working beautifully before he attempted to install the files from the media manager. I called Sprint and a representative told me to take the laptop to the place we bought it and, if they determined that the Sprint software was to blame, to call them back to make arrangements (I assumed to help me pay for repairs). I took the laptop to Circuit City on Monday and they said there were portions ofWindows operating files that were completely missing and that it was likely that this was caused by the Sprint software that we had attempted to install because the laptop was working prior to that and they had seen this happen before with other "air cards" when people attempted to install on a Vista system. (The Sprint CD said it was compatible with Vista.) I called Sprint back and, of course, there's "nothing they can do" (so they say) and they blamed it on the Windows version I had (again the computer is three months old and frequently updated as we are online everyday). Anyway, be careful and don't rely on Sprint to help you out if problems occur. I'm not done trying to make them accountable for faulty software and I anticipate a long battle with Sprint, based on prior experience.
Hi - thanks for you input but what happened with my laptop was that it went immediately into an automatic "Windows repair" program which ran for about seven minutes then returned a message that it was unable to repair the problem. Circuit City said there were actual operating files that were missing.
I couldn't get the Media Manager to run after I loaded it on Vista Premium. But when I <right click> on the Sprint Media Manager ICON and select 'Run as administrator' then click 'continue'itdoes work. I've synced 1.5g of music and 2g of video files without any problems.