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TV - All Channels - Freezes

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Journeyman

TV - All Channels - Freezes

I just noticed an issue that if I go to All Channels on TV it will freeze the screen. It does not allow me to scroll through them or make a selection of a channel. The only thing I can do is use one of the three bottom buttons to exit.

I am wondering if anyone else is having the issue?

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7 REPLIES 7
Journeyman

I have been having this problem for about a month now. I...

I have been having this problem for about a month now. I was waiting for all the updates that they say are coming. I thought I was the only one having this issue. Sprint really needs to attack these issues that their customers are having if they want to keep them loyal customers.

Journeyman

Re: TV - All Channels - Freezes

I tried the same thing and mine froze too. I exited to the favorites screen and tried again and it would let me navigate through, but it was super slow. Then got the "Uncaught Exception, Exiting Application" message. Thats a first for me, usually it works but its pixelated or just plain slow.

Journeyman

Re: TV - All Channels - Freezes

Journeyman

Re: TV - All Channels - Freezes

Thanks for the reminder on where to properly post. You are correct.

I tried again, and this time the All Channels option is working. So perhaps it is a network related issue and not software related. If it happens again, I will post in the correct thread.

For the other two that posted having the same issue, you should try again and see if it is fixed?

Journeyman

Re: TV - All Channels - Freezes

when video fails this fixes it for me (95% of the time)

Main

Settings

General

Update Data Profile

-

for the hard issues :

Go to ##3282#

Restore

Enter your MSL code (don't know how to get it google it)

The above will not delete a thing, but will dump all you Data Profile stuff.

Next time you try video it will get the Data Profile , you should be ok

If nothing above works most likely its an outage.

Journeyman

Re: TV - All Channels - Freezes

Is yours working now? Mine worked this morning, but is now back to freezing and not letting me scroll.

Journeyman

I keep getting sorry this channel is temporarily unaviabl...

I keep getting sorry this channel is temporarily unaviable. Please try again later or contact Customer Support - this is the same message I have received for the past two weeksSmiley Sad

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