Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

New Phone problems

Highlighted
Journeyman

New Phone problems

Just started my service with sprint today, Im getting familure with my phone & it just blacked out dose not need to recharge I cant turn it off !! How can I reboot my samsung intercept

1 REPLY 1
Highlighted
Journeyman

Re: New Phone problems

Turn off the phone by pressing and holding down the bottom right (mechanical) power button until it starts.  Same to be said for powering off the phone.  Mine has locked up in the past, in which case you have to pull the battery out and then restart.

Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat