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RECALL THE SAMSUNG INTERCEPT

Journeyman

RECALL THE SAMSUNG INTERCEPT

This phone was not cheap when I bought it... Try $200 not cheap. Plenty of us paid real money for a phone that should work as we were told. Additionally, we cannot download task managers because Sprint tells us that's what is slowing down the phone. Everyone, just throw it in the street and buy the EVO ... Its what I did and its worth it.

Journeyman

RECALL THE SAMSUNG INTERCEPT

my intercept will not reboot after shut down and it freezes offten. class action law suit would be nice.

Journeyman

RECALL THE SAMSUNG INTERCEPT

This is probably one of the only ways to get Sprint's attention, Tony.

Unless  more people started voting with their wallets by walking away from  Sprint to other carriers (I ended up doing this, after trying for months  to work with Sprint, and even filing a BBB complaint against them to  get their attention -- and failing), taking them to court is likely the  only way they will give enough of a darn.

I've read nearly every  email from this forum on this subject since I left for T-Mo, and it  pains me to see that people are still suffering from an obviously  defective device.

To sum this up:

The fixes that are available to everyone are as such:

  • Wait  until you are eligible for a discounted upgrade to a different phone.  While sub-optimal, it is a fix, though it is time-based.
  • Purchase  a different phone on the Sprint network, such as an HTC EVO series  phone from a person selling their phone. (Check the ESN before buying!)
  • Purchase  a different phone on the Sprint network at full cost from Sprint (Some  have reported luck in getting Sprint to give them an early upgrade  discount -- I was not successful on that).
  • Purchase a different phone on the Sprint network at cost from a third party value added reseller (Wirefly, Amazon Mobile, etc).
  • File  a Better Business Bureau complaint (Bring your A game for this. Make  sure you're going in with more than "My phone don't work." or you'll be  ignored quickly.)
  • Purchase a different phone NOT on the  Sprint network, and close the account associated with this phone (This  is often thought of as the 'Vote with your wallet' option). Be aware: if  you are a heavy data consuming user, you may not want to exercise this  option unless you have no other choice -- In my area, the only carriers  with unlimited data at the time I switched were Sprint and MetroPCS. The  latter offered unlimited data, but throttled your device to 1xRTT, with  the exception of two phones. Seriously check into how much data you use  in a typical month before you do this. You may find youself unhappy  with a switch in this manner.
    • As an example: My normal usage is about 1 GB per month, unless I  accidentally update my apps over the phone's connection instead of  wireless. When you are calculating your data usage, if you are  calculating against what you normally use on the Intercept, add 75% to  the number you get, so that you don't surprise yourself.

Sprint is obviously not going to act on you all  hoping for a fix for this... this device on the forums, but in the case  of a small number of posts, they will censor the entire post if they  think you are getting out of hand. While I am not a fan of censorship,  it is their forum, and they do have a ruleset posted. The few posts that disappeared were quite honestly outside of the rules.

Though my answer and advice may not be what you all want to hear,  it is likely going to be your best options to getting away from that  Samsung Intercept.

Journeyman

RECALL THE SAMSUNG INTERCEPT

I have been putting up with this crappy phone for almost 2 years.  I will NEVER buy another Samsung device.  I keep thinking I love it....but then it wont let me answer a call.  I think I love the internet on my phone.... but then it freezes up and takes about 30 minutes to re-boot.    I just need to answer calls and texts and this phone doesnt allow me to do that.  Very frustated and disappointed.  

Journeyman

RECALL THE SAMSUNG INTERCEPT

THIS PHONE IS A PIECE OF S*** I PAY $200 DOLLARS A MONTH FOR THIS SH***** SERVICE I WILL BE LEAVING SPRINT THEY ARE RIDICULOUS! IF U ARE THINKNING ABOUT GETTTING THIS PHONE DONT!!! IT IS HORRIBLE IVE HAD THE EXACT SAME PROBLEMS WITH THIS PHONE!!!!!!!!!!!!!! I HAD IT FOR MAYBE A MONTH AND IT WAS ALREADY HAVING PROBLEMS IT FREEZES WHEN CALLS COME IN AND IT WOULD SHUTS OFF IN THE MIDDLE OF ME DOING SOMETHING!  UGHHHHHHHH

Journeyman

Re: RECALL THE SAMSUNG INTERCEPT

I definitely agree...I've had this phone for almost a year and no matter who I talk to or how long they"ve had the phone it's always the SAME EXACT problems. Everytime I go to Sprint they tell me there is nothing they can do because the phone has "software problems" and  not "hardware problems". I'm so fed up with Sprint that I am not renewing my contract!

Journeyman

Re: RECALL THE SAMSUNG INTERCEPT

Eh I'll give my opinion on it. Originally I bought the Samsung Moment ($50 in store sale at bestbuy) was my first android phone.....had no problems until one day the phone would just stay at the black screen with "Samsung" on it. Sent it to Sprint...said factory had recall on Moment so they gave me a new intercept. I didn't really have problems with it until like months after I got...like tiny things such as:

freezing

lag to then force close something

Was pretty much the biggy.... I've probably had it reset maybe like 6 times?

And what bothers me the most is that it'll do those at the worst times....like if I need call my mom....it'll freeze....then will actually force close the dialer. So I'll have to take the battery out and wait for it to come up again.

Now I'm not going to flame Samsung nor Sprint since this was the first time I've ever had a severe issue with a phone and I know Samsung makes good phones so really I'll just say the phone itself might not be "where it should be". Even when I go to the Sprint stores even they say the intercept is a bad phone. There was even one associate there who said she couldn't wait until she could upgrade from it (she has the Galaxy S 2)

I use to think it was the apps I had on it (which was only GO SMS Pro/Launcher EX,angry birds, and opera) but one time I got it factory resetted and didn't download any apps nor did I even put my SD card in (in case that was the problem) and still had occasional freeze,lag,force close. And I'm normal on the backing out of apps until Homescreen too...

I can upgrade in April but probably can't right away. Since I wanna get my money worth I'm going to get the Galaxy Nexus....if it's like Verizons then I have good hopes in that phone. I would get the Galaxy S2 but I don't want something my mom older has...want something different.

For the mean time I'll do another factory reset and send as many apps to SD as I can...maybe that'll help.

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Journeyman

Re: RECALL THE SAMSUNG INTERCEPT

Well...my phone going stupid again....keep freezing and closing the dialer (being able to dial out) Aunt called me 6 times.....and this was 20 mins ago and even turning the phone off didn't work....so probably gonna have to do a hard reset... sigh......this phone makes me sad....

Journeyman

Re: RECALL THE SAMSUNG INTERCEPT

I hate this phone with a passion.  It's also my first Android and after numerous reboots, I have the same issue, it doesn't work than it actually works.  And to top it off, for the last 3 hours it has been vibrating like its frozen for no reason. -_-  If they don't give me a new phone at Sprint tomorrow, I'll be going to another carrier, I'm sure MetroPCS has better service than this run around I've been getting.

Journeyman

Re: RECALL THE SAMSUNG INTERCEPT

i agree with you. i hate my phone i'm just waiting to upgrade my phone because the intercept is slow and freezes ALL the time.