Final Update 6DEC10 - switching to Verizon
I have seen that this problem still exists with both of my Moments on the latest software (installed as instructed at the update site). I believe that this problem has not been taken seriously by Sprint or Samsung.
My experience with the current software shows that they are trying to recover from this bad radio state rather than fix it, as evidenced by an unusable radio for up to 10 minutes. Their software recovery method does not always work, even after an hour of leaving the phone to manage itself. A reboot has all but one time fixed it (with the latest software). The one time it didn't work I had to reboot twice. Toggling Wifi can still make this happen.
Whatever the reason (hardware or software), Sprint hasn't handled this problem well. Samsung apparently thought this design problem was acceptable. Given the plethora of Samsung device problems I've heard about for their other phones, I think Samsung has some growth opportunities in the realm of Android phone design, and I am steering clear of them for a while.
I have decided to solve this problem by taking my business to Verizon, after 12 years with Sprint. I will be paying cancellation fees for my contracts and paying for new phones in order to have phone service that meets my expectations (phones that make phone calls!). Up until May of this year I always told people that Sprint has good service (coverage, customer, support) as long as you don't change anything, i.e. it was worth the money.
Unfortunately, I can no longer say that. I won't recommend Sprint anymore. Their policies to retain customers appear to have shifted some time in 2009, and this is actually the second time their device replacement constraints have negatively affected me. It's a different company from my perspective.
Verizon Droid 2 Global and Droid Pro - first week - faster data, (obviously) faster phones, Android 2.2, can use WiFi anytime I want. Finally.
Good luck to all. Hopefully your continuing experience will be better than mine.
Past info from this thread:
Day 2, noticed that the top bar area is showing an X in the signal bars, and the radio is off (phone info shows this). Airplane mode is also periodically marked as enabled, turning it off worked one or two times to re-enable the radio, so I could make phone calls. Usually it does not. Power cycling the phone worked twice, but now it's not working at all. Phone isn't able to make phone calls or do data.
When trying to make a call, it says "To place a call, first turn off Airplane mode.". Going to Settings - Wireless Controls - Airplane mode is not selected (no green arrow). Holding the power button down shows "Airplane mode is OFF".
Service state in Settings - About Phone - Status - Service state - shows "Radio off".
Some others on other forums have run into this as well. Anyone know of a way to resolve this (besides get a new phone)?
Updating the top of this thread 2SEP10 to make it more obvious (like it needs that) -
So it's been 9 months since I highlighted this problem (which to be fair, the above issue started as a normal airplane mode problem but ended up killing the hardware completely). I am now on my 7th Moment (9 total for my family) and they have ALL had this airplane mode problem at least once. My latest phone locked up within an hour of getting it from the store.
In order to bypass the "third party app" generic excuse, when I'm ready to try my luck again, I factory reset my phone, just toggle WiFi, then move around on Google Maps (use data). Every unit locks up, usually within an hour. Then I show up at the store with my phone locked up, loaded exactly the way they gave it to me, and the salesman and I both act shocked that my phone is locked up. Given that I've had so many of these replaced, they're giving me new units as replacements. Appbrain is your friend.
I too have been threatened with a device downgrade (Hero or Intercept) as a reward for paying $500 for two defective phones. It appears that there's no benefit to Sprint to take 4G phones away from people that want to pay for them, as I've called Sprint (normal and retention) and talked to retail salespeople (manager and assistant) and they have assured me that there is absolutely nothing anyone can do to give me a phone that is as good or better than the Moment. Apparently "a 4G phone is too big of a step up" compared to the trouble that I'm having....
Since these replacements are being handled by the manufacturer's warranty, and that's up in another 3 months (for me), I've got a small window to make some decisions. A friend told me that the cost of Verizon's plans are now about par with Sprint's. If I'm going to have to pay for a replacement phone, I might as well try another CDMA carrier after 12 years with Sprint.
Message was edited by: GregNx
Solved! Go to Solution.
I just solved my issues today. I put in a port order with another provider. Here is the way I see it. Sprint sold me a defective device, blamed the defects on me (must be apps), refused to offer any workable solutions (here have a Intercept, Hero, or some 5 year old Blackberry.) No, a downgrade is not a workable solution, usually companies don't downgrade for defects, they upgrade. Samsung STILL refuses to admit there is a problem, although Sprint does.
Additionally, when I signed up with Sprint, I was told of the "wonderful" 3G network they have. Ummm....they only offer EVDO Rev.0 in my area, but failed to mention that. The other providers have offered EVDO Rev.A since 2008.
Also, when I signed up, I was told there would be NO spend limit on my account, then first bill had a Spend limit of $600. Again, Sprint told me that there would be no spend limit on my account AFTER the first bill. Second bill arrived, $600 spend limit. Then Sprint charged me for 2 refurb phones at $275 a piece (one that was in their possession for over 1 month) and shut me off for going over my spend limit. Then my grandmother got deathly ill, and no one could contact me. They finally got me at home, and on the way there I fought with Sprint, who stated that my spend limit would stand, but that my phone would not be shut off again. Well, next day, phone shut off again. BTW it was for $8 over the spend limit, and REMEMBER, they already had one of my refurb phones back for OVER a month ($275.) So, they finally found my phone and credited my account the $275 for one refurb phone. Additionally, Executive Services stated that I could keep the second phone until Samsung sent my phone back...
So, in September, I get a $500+ bill. Again, I was being charged for the refurb and 2 months of service. Samsung had already returned my phone and I had already returned it to Sprint more than a week prior. I refused to pay for the first months bill because of my trouble, so they credit me $103. That brings me down to like $400 (reburb is $275 + $20 tax). I then have to fight with CS, who never resolves the issue, so I call Executive Services. Now my bill is $103 or something.
So I order service from another company and my credit is "authorized" for 7 lines of service (as opposed to sprint's $600 spend limit and 2 lines, credit being thrown at me as the reason. BTW: my ratios are good and I have no late payments on my CR.) I will save $10/month over Sprint for Unlimited data/minutes/texts. And my new provider offers EVDO Rev.A and the Motorola Milestone (AKA: Droid 1), which isn't bleeding edge, but still as fast as Samsung Moment's 800Mhz (ARM 11) at 550 Mhz (Cortex A8).
Sprint has been a comedy of errors, and thankfully now that comedy is over.
Oh, and it's amazing what speakerphone and a digital tape recorder gets, especially since I live in a one party state. I actually had Verizon rep (who I have a lawsuit against, they keep calling trying to collect the ETF they promised to waive, which I also have on tape,) tell me that she didn't authorize me to record her, and I informed her that I don't need her authorization. I think I actually said, "Hun, I live in a one party state, so there is nothing you can do." They haven't called back since then... BACKGROUND: Verizon swallowed up Alltel, then cut the Alltel service area to almost nothing, then required you to either re-up with a more expensive plan and new phone, or pay an ETF. I've recently had 2 companies who know nothing about CS, not that I want to ever talk to CS, only if there is a problem.
BTW: Sprint shows my area as 3G. And technically that is correct 3G refers to 1x, as well as EVDO Rev.0 and EVDO Rev.A. Rev.A is the "high speed" version, not available in my area.
Message was edited by: jdmm72
Tried factory reset, no luck. Went ahead and took it to store, rep tried, then took it in the back and had someone else try, still no help. They replaced the phone (got another box o' stuff as well).
I have seen that a couple times. Power cycling fixed it for me. Once I notices the X and power cycled. Another time it said airplane mode was not enabled but when I went to powercycle it said airplane mode was enabled. Toggling airplane mode didn't fix it but so far power cycling always did.
I just got the Moment on the 6th and I am having the same problem. I am already on my 2nd Moment in 2 days and I am still having the same issue. I am also having problems with the Google apps on the phone like gmail, google maps and the Market. When I went to the Sprint store for the 4th time this weekend the rep told me that Sprint is doing major upgrades to their network and it should be resolved in a few days. So far this phone sucks!
This has happened to me exactly once so far (I guess I'm lucky).
The power button menu said Airplane Mode was On. I turned it off, powercycled the phone, and was back in business.
Yet another fatal bug: This morning I was using Pandora and it worked fine for about 10 minutes before stopping. I exited and something didn't seem right so I thought maybe the airplane crashed on me (there has to be a good catchphrase for this bug?) so I called my home phone. Worked fine to call but... I couldn't hang up. It ignored the red button. The soft keys seemed to work and I could get to the home screen and back to the call but I couldn't hang it up. Or turn off the phone. I finally had to remove the battery.
I don't know if it is related but after that the USB worked again (yesterday I couldn't get it to recognize the USB except for charging). Also the bluetooth connected with the car each time, once as soon as the car turned on (just like my previous phones did EVERY time) but the one call I tried still didn't work. The audo only comes out of the handset now even though the car shows it is in call and I can terminate the call from the car buttons.
The good news is I haven't seen Airplane Mode or the crashing samsumg.mumble crash message since last week.
Add another person to the list...
I've had it for a week and this just happened to me this afternoon. A "power down, remove battery for 30 seconds, power up" fixed it, at least temporarily.
My turn to chime in. Have had the phone since Friday and it went into random airplane mode today. Considering going into a Sprint store to have them look at or exchange the phone.