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Airplane mode enabled randomly - Still in ALL releases - aka CDMA lockup, Stuck Up Arrow. There is no 100% effective solution for everyone. Phones have a defect that prevents making and receiving calls without warning. Reboot recovers it.

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Patron

Airplane mode enabled randomly - Still in ALL releases - aka CDMA lockup, Stuck Up Arrow. There is no 100% effective solution for everyone. Phones have a defect that prevents making and receiving calls without warning. Reboot recovers it.

Final Update 6DEC10 - switching to Verizon

I have seen that this problem still exists with both of my Moments on the latest software (installed as instructed at the update site). I believe that this problem has not been taken seriously by Sprint or Samsung. 

My experience with the current software shows that they are trying to recover from this bad radio state rather than fix it, as evidenced by an unusable radio for up to 10 minutes.  Their software recovery method does not always work, even after an hour of leaving the phone to manage itself.  A reboot has all but one time fixed it (with the latest software). The one time it didn't work I had to reboot twice. Toggling Wifi can still make this happen. 

Whatever the reason (hardware or software), Sprint hasn't handled this problem well. Samsung apparently thought this design problem was acceptable. Given the plethora of Samsung device problems I've heard about for their other phones, I think Samsung has some growth opportunities in the realm of Android phone design, and I am steering clear of them for a while. 

I have decided to solve this problem by taking my business to Verizon, after 12 years with Sprint.  I will be paying cancellation fees for my contracts and paying for new phones in order to have phone service that meets my expectations (phones that make phone calls!).  Up until May of this year I always told people that Sprint has good service (coverage, customer, support) as long as you don't change anything, i.e. it was worth the money. 

Unfortunately, I can no longer say that.  I won't recommend Sprint anymore. Their policies to retain customers appear to have shifted some time in 2009, and this is actually the second time their device replacement constraints have negatively affected me.  It's a different company from my perspective.

Verizon Droid 2 Global and Droid Pro - first week - faster data, (obviously) faster phones, Android 2.2, can use WiFi anytime I want.  Finally.

Good luck to all. Hopefully your continuing experience will be better than mine.

7NOV09 - Posts alerting Sprint to this problem
26JAN10 - Sprint continues investigation, CL14 has (unadvertised) fix (chipset problem)
11AUG10 - Sprint unofficially says Sprint and Samsung is working in the lab to solve it, mentions that customers are critical to Sprint creating a better product

Past info from this thread:

Day 2, noticed that the top bar area is showing an X in the signal bars, and the radio is off (phone info shows this).  Airplane mode is also periodically marked as enabled, turning it off worked one or two times to re-enable the radio, so I could make phone calls.  Usually it does not.  Power cycling the phone worked twice, but now it's not working at all.  Phone isn't able to make phone calls or do data.


When trying to make a call, it says "To place a call, first turn off Airplane mode.".  Going to Settings - Wireless Controls - Airplane mode is not selected (no green arrow). Holding the power button down shows "Airplane mode is OFF".


Service state in Settings - About  Phone - Status - Service state - shows "Radio off".


Some others on other forums have run into this as well.  Anyone know of a way to resolve this (besides get a new phone)?

Updating the top of this thread 2SEP10 to make it more obvious (like it needs that) -


So it's been 9 months since I highlighted this problem (which to be fair, the above issue started as a normal airplane mode problem but ended up killing the hardware completely).  I am now on my 7th Moment (9 total for my family) and they have ALL had this airplane mode problem at least once. My latest phone locked up within an hour of getting it from the store.


In order to bypass the "third party app" generic excuse, when I'm ready to try my luck again, I factory reset my phone, just toggle WiFi, then move around on Google Maps (use data).  Every unit locks up, usually within an hour.  Then I show up at the store with my phone locked up, loaded exactly the way they gave it to me, and the salesman and I both act shocked that my phone is locked up. Given that I've had so many of these replaced, they're giving me new units as replacements. Appbrain is your friend.


I too have been threatened with a device downgrade (Hero or Intercept) as a reward for paying $500 for two defective phones.  It appears that there's no benefit to Sprint to take 4G phones away from people that want to pay for them, as I've called Sprint (normal and retention) and talked to retail salespeople (manager and assistant) and they have assured me that there is absolutely nothing anyone can do to give me a phone that is as good or better than the Moment. Apparently "a 4G phone is too big of a step up" compared to the trouble that I'm having....


Since these replacements are being handled by the manufacturer's warranty, and that's up in another 3 months (for me), I've got a small window to make some decisions.  A friend told me that the cost of Verizon's plans are now about par with Sprint's.  If I'm going to have to pay for a replacement phone, I might as well try another CDMA carrier after 12 years with Sprint.

Message was edited by: GregNx

453 REPLIES 453
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Journeyman

I uninstalled the WiFi Toggle that was installed and still had the airplane mode issue.  However, once I rebooted and turned WiFi completely off I have not had the issue (going on 3 days now).  I have not tried to use WiFi again.

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Journeyman

GGGRRRRR.... My Moment goes into airplane mode EVERY night...Nothing works other then when I powercycle down (including removing the battery), it's up and running again... I've gotten into the habit of resetting myphone each morning but I would like to know how to fix it... Should I trade it in for a new one? From previous posts it seemed like that worked sometimes??  At least I know it's not just ME.

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Journeyman

to soon to tell if it resolved the airplane mode issue but Android 2.1 is out for the moment.

http://shop.sprint.com/en/software_downloads/pda_smartphone/samsung_moment.shtml

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Journeyman

I have already seen posts over at SDX saying the airplane mode has occured with this release. Also the EVDO lockup seen on the previous leaked 2.1 roms, where downloads just stop part way through and will only restart if you reboot the phone. I hope that is an isolated incident. It would be very frustrating to have those problems remain unresolved after this long waiting for a fix. Maybe these really are hardware issues with the phone...

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Journeyman

Really?!? I went to that URL and all I see is the CL14 update. Nothing about Android 2.1 for the Moment.

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Patron

Day 2 of the 2.1 update....

Was using NewsRob to check feeds, hand on my heart, when I got to the AndroidCentral article that was showing Sprint's release notes for the 2.1 update, the image download made the (new) airplane mode occur.  I had hoped to see something about Airplane Mode being addressed, instead I saw that Sprint and Samsung put effort toward enhancing a third party application (Pandora).  

Personally I find it amazing that both companies have been aware of this problem affecting the primary feature of the device for months and have not found at least a workaround that they could release.   

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Journeyman

Since my last post, I went back out and found the update. Followed the prereqs., and the directions with no problems. Guess I'm one of the few lucky ones whose Moment works as advertised. Even in the Bahama's and Key West and aboard the cruise ship. I got my Moment back in March and I had the Airplane mode happen within the first week. Since then it's been great. I'm now running 2.1 update 1, per the phone, and all is well.

Only thing I noted was Facebook doesn't seem to know that the phone is a SPH-M900 like it use it. At the bottom of the page it would say "Download Facebook for your SPH-M900". Now it says "Download Facebook for your Ruth". Had to do a double take as I had an ex-girlfriend named Ruth and was wondering why Facebook would want me to download Facebook to her.

Only real annoyance at the moment is the swipe to unlock. Would much prefer the old way of hitting "menu". Other than that, I'm good. Then again, I had no issues with 1.5 either being a newbie and all to Android.

Best of luck to you.

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Journeyman

I have had the same problem for a very long time. I got my 1st moment and within a couple of days it started doing this. It was bad I had to reboot the phone like 5x a day! I took it back they did an update on it and lady said it would be fine. I get home at like 4pm. It wasn't even 9pm that night and it started again. I took it back they gave me a new one. I've had the new one for about 3 weeks and it started acting up again. I'm taking it back and getting a different phone. I'm done playing the lottery with my phone like "will it work or won't it" everyday. [Sidenote: still on android 1.5 afraid to upgrade.]

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Journeyman

The new adroid update was suppose to help fix this issue. Before you replace our phone, you might want to try and upgrade to see if this alleviates the problem.

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Journeyman

My suggestion too.  A good test case for the 2.1 airplane bug.

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Patron

IzzyKS,

What is the recommendation for those of us that still have the problem with 2.1?

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Journeyman

I don't know about anyone else but if the phone is still not reliable after waiting patiently for 6 months for a fix then either Sprint will let me swap to the Evo or I get a Verizon Droid.

jv

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