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Airplane mode enabled randomly - Still in ALL releases - aka CDMA lockup, Stuck Up Arrow. There is no 100% effective solution for everyone. Phones have a defect that prevents making and receiving calls without warning. Reboot recovers it.

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Patron

Airplane mode enabled randomly - Still in ALL releases - aka CDMA lockup, Stuck Up Arrow. There is no 100% effective solution for everyone. Phones have a defect that prevents making and receiving calls without warning. Reboot recovers it.

Final Update 6DEC10 - switching to Verizon

I have seen that this problem still exists with both of my Moments on the latest software (installed as instructed at the update site). I believe that this problem has not been taken seriously by Sprint or Samsung. 

My experience with the current software shows that they are trying to recover from this bad radio state rather than fix it, as evidenced by an unusable radio for up to 10 minutes.  Their software recovery method does not always work, even after an hour of leaving the phone to manage itself.  A reboot has all but one time fixed it (with the latest software). The one time it didn't work I had to reboot twice. Toggling Wifi can still make this happen. 

Whatever the reason (hardware or software), Sprint hasn't handled this problem well. Samsung apparently thought this design problem was acceptable. Given the plethora of Samsung device problems I've heard about for their other phones, I think Samsung has some growth opportunities in the realm of Android phone design, and I am steering clear of them for a while. 

I have decided to solve this problem by taking my business to Verizon, after 12 years with Sprint.  I will be paying cancellation fees for my contracts and paying for new phones in order to have phone service that meets my expectations (phones that make phone calls!).  Up until May of this year I always told people that Sprint has good service (coverage, customer, support) as long as you don't change anything, i.e. it was worth the money. 

Unfortunately, I can no longer say that.  I won't recommend Sprint anymore. Their policies to retain customers appear to have shifted some time in 2009, and this is actually the second time their device replacement constraints have negatively affected me.  It's a different company from my perspective.

Verizon Droid 2 Global and Droid Pro - first week - faster data, (obviously) faster phones, Android 2.2, can use WiFi anytime I want.  Finally.

Good luck to all. Hopefully your continuing experience will be better than mine.

7NOV09 - Posts alerting Sprint to this problem
26JAN10 - Sprint continues investigation, CL14 has (unadvertised) fix (chipset problem)
11AUG10 - Sprint unofficially says Sprint and Samsung is working in the lab to solve it, mentions that customers are critical to Sprint creating a better product

Past info from this thread:

Day 2, noticed that the top bar area is showing an X in the signal bars, and the radio is off (phone info shows this).  Airplane mode is also periodically marked as enabled, turning it off worked one or two times to re-enable the radio, so I could make phone calls.  Usually it does not.  Power cycling the phone worked twice, but now it's not working at all.  Phone isn't able to make phone calls or do data.


When trying to make a call, it says "To place a call, first turn off Airplane mode.".  Going to Settings - Wireless Controls - Airplane mode is not selected (no green arrow). Holding the power button down shows "Airplane mode is OFF".


Service state in Settings - About  Phone - Status - Service state - shows "Radio off".


Some others on other forums have run into this as well.  Anyone know of a way to resolve this (besides get a new phone)?

Updating the top of this thread 2SEP10 to make it more obvious (like it needs that) -


So it's been 9 months since I highlighted this problem (which to be fair, the above issue started as a normal airplane mode problem but ended up killing the hardware completely).  I am now on my 7th Moment (9 total for my family) and they have ALL had this airplane mode problem at least once. My latest phone locked up within an hour of getting it from the store.


In order to bypass the "third party app" generic excuse, when I'm ready to try my luck again, I factory reset my phone, just toggle WiFi, then move around on Google Maps (use data).  Every unit locks up, usually within an hour.  Then I show up at the store with my phone locked up, loaded exactly the way they gave it to me, and the salesman and I both act shocked that my phone is locked up. Given that I've had so many of these replaced, they're giving me new units as replacements. Appbrain is your friend.


I too have been threatened with a device downgrade (Hero or Intercept) as a reward for paying $500 for two defective phones.  It appears that there's no benefit to Sprint to take 4G phones away from people that want to pay for them, as I've called Sprint (normal and retention) and talked to retail salespeople (manager and assistant) and they have assured me that there is absolutely nothing anyone can do to give me a phone that is as good or better than the Moment. Apparently "a 4G phone is too big of a step up" compared to the trouble that I'm having....


Since these replacements are being handled by the manufacturer's warranty, and that's up in another 3 months (for me), I've got a small window to make some decisions.  A friend told me that the cost of Verizon's plans are now about par with Sprint's.  If I'm going to have to pay for a replacement phone, I might as well try another CDMA carrier after 12 years with Sprint.

Message was edited by: GregNx

453 REPLIES 453
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Journeyman

I use yo love the Samsung Moment now i just hate it i don't get any singal cant get my mess cant make any calls the Mobile Network State gose from connected to unavailable it really sucks

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Journeyman

Well it has been somewhat quiet here lately.   I know I have not had ANY problems with data lockup, disappearing slide to lock, or general phone lockups since the OTA update to the build ECLAIR.DJ07 a number of weeks ago.

None.

So has Sprint FINALLY fixed this??   Anyone still having problems after DJ07?

VERY curious.

Thanks!

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Journeyman

I have not been brave enough to leave my wi-fi on but I have turned it on periodically which in the past has resulted in problems. None so far. My only real annoyances now are my battery life (ever since updating to 2.1 it is horrible) and my shortcuts keep getting moved to different screens. I'm not sure how that happens, probably something I am doing, but it is annoying.

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Journeyman

still getting the lock up... tired of this phone...

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Patron

This radio problem hit me today with DI06/DJ07.  Left WiFi on overnight. Noticed it about midmorning.

I'll be exploring other provider options later this week and giving Sprint another chance to retain the next decade of my business. So far, they have not been interested.

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Journeyman

Hey Greg, I will leave my WiFi on today through the night and see what I get.    I actually have not used WiFi in a few weeks, so my 'success' may in fact be only partial.

So to qualify my current status... for the last 4 weeks no random lockups, no random radio disappearances, no disappearing slide-to-unlock.  

Latest issue ( sheez... I knew I should have kept quiet ) is the DST jump back to standard time.    My phone still thinks its DST.   A reboot gets the correct time for an hour or so.

Posted a new thread.    Guess I should do a PRL and Profile update, but you know... that should not be something Sprint expects 'us' to do.

Gerry-

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Journeyman

GregNX,

Doesn't look like you have the full update. Your phone should have the following:

Baseband version

S:M900.8.OS.DJ07

Build number

ECLAIR.DJ07

My OTA originall only updated the Build. I downloaded and updated via my PC. You can find the update in the Samsung Moment support page.

Good luck ...

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Journeyman

Well... looks like this phone is still QUITE broken.

Turned on WiFi... or more correctly I TRIED to turn on Wifi, and the phone complained that the network was out of range.... I was sitting in a chair directly in front of the wireless access point.    After trying 2 times, and rebooting the phone... the phone froze on connecting.   Complete lockup, had to remove the battery to reboot.

On reboot WiFi connected and all was okay.   BUT... this phone is OUTTA here this morning.   I am done with it. 

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Journeyman

Gregg and all the wonderful folks here in the Moment section.

Alas... I am NO LONGER the owner of my Moment.   Sold it on Ebay today in less than 3 hours!!!!   $135.   Should have made the price $185. 

Did my upgrade today, and with selling the Moment, getting a $70 monthly service credit from Sprint customer satisfaction, I got a brand new Epic for about $75, after figuring the Ebay shipping USPS.

Very cool phone.   Goodbye Moment.   Hello Epic!!

Guess I'll have to say:   See ya folks over in the Epic forums sometime ???

Gerry-

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Journeyman

Posting from Taipei airport via my Moment. Been online for over 3 hours via wifi and have also made 3 phone calls. No problems!

Wifi and Bluetooth enabled. Surfing the net and IM'ing with my kids.

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Journeyman

That's great, but i leave wifi on all the time, bluetooth, and gps,on my non-verizon droid 1 (Milestone).  I also have froyo and flash and my phone runs stable at 1.2 Ghz.  Thanks sprint for ignoring me for so long that I switched to another company and a very underrated phone.  Support for the droid/milestone line is also much more robust than my Moment ever dreamed of.

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Journeyman

Admins have all but stopped posting in here.  The device has been discontinued from sales.  Sprint and Samsung are both waiting out that magic date where the average between the device launch (1 year ago this next month) and the most sales of the moment took place.  When that date comes, Sprint will no longer do anything about the device because most of our warranties will have expired and the few left who have the phone will be stuck with it for the rest of their contract.  That's how all of this will end in case you haven't figured it out yet.  Class action lawsuits, legal action, etc. are all empty threats and Sprint knows it.  Prepare to be ignored.

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