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SAMSUNG MOMENT AIRPLANE MODE (SPRINT PLEASE ADDRESS THIS!)

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Journeyman

SAMSUNG MOMENT AIRPLANE MODE (SPRINT PLEASE ADDRESS THIS!)

We purchased the Samsung Moment for my wife a few months ago.  Like others have previously stated, this phone has a serious issue of constantly going into airplane mode, and not coming out until the battery is pulled.  The issue has continued even after upgrading the phone software to Android 2.1.

We had a serious issue last week with our children, and my wife could not be reached on her phone due to this issue.

PLEASE ADVISE IF THERE IS A FIX FOR THIS ISSUE, OR IF I CAN APPLY FOR A REPLACEMENT MODEL.

My Wife and I have been Sprint customers for over ten years, and this is a serious situation that I would like someone to address immediately.

In reviewing all web posting on this issue, there appears to be no fix for it.

We are running Android 2.1

I have removed all unneccessary apps

I have factory reset the phone

I have re-installed 2.1

I have pulled the battery, waited, reinstalled countless times.

DO YOU HAVE A REAL FIX?

This phone needs to be recalled and/or replaced.

Sprint - If "Loyalty has its rewards", then please show me some loyalty here and help us who purchased this phone!

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