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USB problem during update / upgrade

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Journeyman

USB problem during update / upgrade

When I do the volume down camera end button thing and plug my phone into the usb port it doesn't recognize my phone and therefore I can't continue the upgrade.  I am running windows 7 64-bit.  I can get the phone to connect to my pc when NOT doing the update.  But during the update process is says the usb driver did not install correctly and cannot find usb driver.

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