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7/8 - Samsung Transform Software Update - EF09 temporarily unavailable

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7/8 - Samsung Transform Software Update - EF09 temporarily unavailable

As of 7/8, the upgrade to EF09 is no longer available due to an issue experienced by a small number of customers.  Additional updates

regarding this issue will be posted, when available, on this community site.

If your device has already completed the upgrade, you should not be impacted by this issue.   Should your device lock up while trying to

complete the update (see image below) , please attempt the following workaround:

transform1.JPG

1. Power the device off by pressing and holding the Power Button.

2. Attempt to power cycle the device into the Android Recovery Menu by pressing the Volume Button Down + Signal Key + Power Button when

    powering on the device (release the power button after the device powers on as it will turn the device off if you maintain pressure on the power

    button)  and wait until the bar fully loads

3. Press the Voice Signal Key to attempt to Reboot System Now

4. If steps 2 & 3 don't work, then follow step 2 again to return to the Android Recovery Menu, use the device Volume Keys to select Wipe Cache

   Partition (using the Voice Signal Key to select that option) (see image below)

   (The Voice Signal Key is the key directly below the Power Button on the right side of the device.)

trasnfom2.JPG

If the above workarounds do not recover the device, please check here to view the nearest Sprint Full Service center to schedule an appointment to recover your device. 

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