My online tools tab does not show up which supposedly allows access to "Sprint Mobile Sync". In addition, took another route after further research, My devices and media does not contain the "contact" link which will allow access to "Sprint Mobile Sync".
Mobile sync is only available to specific models of phones. if you are using a non mobilesync capable phone you will not see mobilesync online at www.sprint.com. the transform is not mobilesync capable. users of mobile sync or wireless backup may export their contacts from sprint.com before swap and import into gmail account, or have a sprint store transfer the phonebook for you