I have the same problem right now. i already have 1 week with the phone and the 3g don´t connect. what is the problem????
I call customer services 8 times. but without help. i´m so mad with the phone.
what can I do?
My 3G just quit on my the other day. I took it to the store and learned something new. If you go to Settings, About Phone, and choose the selection with updates, then you can choose "Update PRL." He did that and suddenly, it worked again. The Spring rep told me that you should update this any time you go out of town or do any traveling because it updates the towers that it uses. Why did mine just give out in the town I live in? I have no idea, but that little trick saved the day!
(And I'm on my 3rd crappy Transform in less than 18 months!)
The rep may have mispresented this as a "Fix". Usually you will only see changes when updating the PRL if you live outside of Sprint's coverage, it is rare for a new PRL to make noticable changes within our coverage area.