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Asked and Answered: Galaxy Watch LTE service issue

Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Watch LTE service issue

I'm not aware of a time on that fix yet. Please continue to visit us here for further updates. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Galaxy Watch LTE service issue

So why does Sprint even sale the LTE version if you can't use the watch as a true standalone device?

Journeyman

Re: Galaxy Watch LTE service issue

I was also disappointed to find our that i'm unable to make calls from my galaxy watch without being connected to the phone. Hopefully that will change in the near future.
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Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Watch LTE service issue

Hey Alberto! At this time, the Galaxy Watch will support 4G LTE as a companion device to the primary Samsung phone on the account. It will support Voice over LTE "VoLTE" in the future.  Please feel free to reach out to us for updates!

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy Watch LTE service issue

I'm sure that Sprint is working to make it happen. In the meantime, i'm still happy with the watch
Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Watch LTE service issue

Good to hear! The Galaxy Watch is for sure awesome! I've got the Gear S3 myself, but may have to upgrade once the VoLTE rolls out!

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy Watch LTE service issue

I got the galaxy watch bluetooh LTE and i cant not make call without the bluetooh when they make the update i had to buy a new watch or i had to upgrade the watch softwar? I dont know why the tell people that you can use the watch without be connect with the phone tell the seller to said the true 

Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Watch LTE service issue

Hi Joyab121393! As of now, there are some limitations of the LTE functionality on the Galaxy Watch. 
 

Here's some info on the current LTE capabilities from our support document. 

  • 4G LTE data services (texting & streaming) available at launch.
  • Bluetooth Voice Capabilities available when watch is within proximity of the primary Samsung phone.
  • 4G LTE standalone voice capability coming soon, not available at launch.
  • As Sprint starts to roll out the VoLTE network, the Galaxy Watch customer’s will receive an automatic software update enabling the capability for standalone voice.

Let me know if you have any other questions!

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy Watch LTE service issue

I can't understand why we are not told when we bought them.  I was told that the first 3 months of service is free.  Well now I know why! I called Sprint tech support and they could not figure it out! So they don't even know! They sent me back to the store after 1 1/2 hours of being on the phone.  The store said there is not a connection yet for it to be a stand alone! Said it should work in January.  Anyone else been told January? 

Journeyman

Re: Galaxy Watch LTE service issue

It works as a standalone for texts but not calls. And no internet connection for Bixby, spotify ect. 

Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Watch LTE service issue

Hi CatCat36! The Galaxy Watch requires Voice over LTE service for voice calls through the watch. . 

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy Watch LTE service issue

I haven't heard any time table on when the galaxy watch will actually work as a true standalone, but it would be nice to know when it will work as a standalone since I paid all this money for a watch that I can't even use without bluetooth!! I'm not a happy camper right now.

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