ADMIN UPDATE: At this time, the Galaxy Watch does not support standalone voice and data. Sprint has not yet released the software update which enables VoLTE on the watches. We do not have an ETR as to when that will happen. We will post an update in this forum when it does. New threads on this topic will be merged with this one and locked.
Hello, I just recieved my galaxy watch lte today and set up my mobile account to the watch, I also have a separate number for my watch. The watch shows a LTE signal but I'm afraid it's not set up properly as it asks if I want to connect to bluetooth when I try to place a call with the watch. If I say no bluetooth it returns back to the previous screen. So my issue is that I can't place calls from my LTE watch or use lte features?
Sprint gives the ok once all testing is done so that Samsung in this case can release the update..kind of how ALL Android updates work no matter if its a phone or watch.
hell...same way the Apple updates work as well.
which if they go in their usual fashion the OEM's are also in most cases including a security patch and at times some bug fixes..which they must test the tar out of to make sure its not borking up anything else along the way.
Glad you got VoLTE. As soon as Sprint rolls out that update you'll be good to go.
Fixed, you're welcome.
That is beyond frustrating that they won't give more information about it. It's called Samsung Galaxy Watch Activation Error.
@fireguy_6364, thanks for chiming in. With that said can you tell us where sprint is with testing because it sounds like Samsung is waiting on Sprint, correct?
you wont see any mention since there can be screw ups that end up delaying it. Sprint learned from the past that its better for people to be ticked off at them for not giving a deadline rather than said deadline going over because a last minute issue was found that borked up a bunch of stuff.
as is my LG G6 doesnt have the VoLTE update as of yet either..most devices should start seeing the roll out the first quarter of this year...just no idea which ones and when.
Implementation of VoLTE isn't the only problem. This will only be for phones and suits not change anything when it comes to our galaxy watch. That's a completely different process that will take months, maybe even years since we are taking sprint. Ive got 2 months left on my lease with my phone and I think it's time to move on. I'll just pay the remainder of my watch off and i'm gone. Ive given sprint years to catch up and they just don't see how far behind they are.
It's been mentioned previously, but the VoLTE rollout is only in a test phase at the moment. Limited devices are eligible in limited areas for the time being. There is no definitive date on the full live roll out as there is still regular testing to do to make sure that the launch goes smoothly.
More devices will be added over time so that everyone on Sprint can enjoy VoLTE. This would include your eligible VoLTE accessories like the Samsung Watch.
While I can appreciate all of the knowledge shared in this forum I realize that there will be no solutions here to this particular problem. This is a sad situation all the way around. To sell a device dependant on a technology that isn't implemented yet and allow your sales force to sell it as it's marketed speaks volumes. So much misinformation, finger pointing, and shallow promises, and at the end of it all no change. A big thanks to all the S.M.A.R.T agents for sharing what you know. I've been a sprint customer for over 20 years, and I've never been played like this before.