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Caller ID and Spam Protection Not working on Note 10+

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Journeyman

Caller ID and Spam Protection Not working on Note 10+

So there is an option on the Note 10+ called Caller ID and Spam Protection.   This was also on the Note 9.   Its supposed to show you if a call is considered spam and or who is calling if they aren't in your contact list.

 

 

Anyways it doesn't seem to work on my Note 10+ (it is turned on).   Samsung said its a carrier issue, but it worked fine on my Note 9.    Any ideas?

5 REPLIES 5
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GrandMaster

purchased from Sprint or unlocked from Samsung? and does it say Sprint Caller ID and Spam protection?

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Sprint Employee

howardpm411

Seems to me that maybe a software update could help. Open the Settings app > scroll down and select System updates > Tap Download and install, there you'll check if there's any software update available. 


Kryshna
Sprint Social Care
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@fireguy_6364 Unlocked phone purchased from Samsung, but so was my Note 9.  @Sprint_Kryshna there are no updates for my phone currently.  

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Sprint does not support free caller ID and Spam protection (even the baked into the phone version).

Sprint disabled it on the Note 9 (Blamed Samsung which was proven invalid).

Sprint wants you to buy theirs for 2.99/mo even as all the other carriers go to free.

It's a sad situation but you save money with Sprint because you get what you pay for.
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Wow, that stinks.  Hopefully after the T-Mobile merger they will add it back.

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