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Caller ID has stopped working...

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Journeyman

Re: Caller ID has stopped working...

Hold the caller I'D app, press the info prompt, go to storage and clear the cache and storage

Journeyman

Re: Caller ID has stopped working...

I did a factory reset and it works

Journeyman

Re: Caller ID has stopped working...

Go to settings, then applications, click on caller id, clear data and then it should work again.

Journeyman

Re: Caller ID has stopped working...

The above worked for me as well.

Journeyman

Re: Caller ID has stopped working...

Same thing here!!!!

Journeyman

Re: Caller ID has stopped working...

This worked for me. Thanks.
Journeyman

Re: Caller ID has stopped working...

Yes, after an Update... Caller ID stopped working, I'm Sad!!!

Sprint Social Care

Re: Caller ID has stopped working...

Tora19, I'm sorry for the issue this is causing you. Have you tried any of the troubleshooting provided in this discussion? If so, please let us know which one you've tried.

 


Carlos
Sprint Social Care
Journeyman

Re: Caller ID has stopped working...

I'm telling you... Go to settings. Apps. Caller ID. And clear data. That will fix your issue I promise

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Journeyman

Re: Caller ID has stopped working...

I also had the same problem but tried this and immediately went back to normal. Thx
Journeyman

Re: Caller ID has stopped working...

On the S8 had to clear data and cache for caller ID app.  Go to Settings/Apps/CallerID/Storage and clear both data and cache.  I had already cleared all caches and did not work.  I did NOT clear phone app data. 

Sprint Social Care

Re: Caller ID has stopped working...

Cheryleewasham.

Sorry to read you are still having trouble. After clearing both Data and cache, try Resetting the Network settings.

Reset Network Settings. You can reset Wi-Fi, Mobile data, and Bluetooth settings with Reset network settings. Tap Settings > General management > Reset > Reset network settings.

Turn your device off then back on.


Juan
Sprint Social Care
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