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Can't Access Internet While On A Call

Journeyman

Can't Access Internet While On A Call

Hello,

 

I just got a Galaxy S10+ recently, and everything has been going fine until today when I was on a call and needed to look something up on a website. While I was on a call I got the "No internet connection available" no matter what website or app I tried to use. My device is up to date and I am in an area where I have strong a strong LTE connection. Can someone help me fix this issue?

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: Can't Access Internet While On A Call

Hi Revil_Fox! Thank you for reaching out to us here in Community. Were you previously able to talk on your phone and use the internet and your apps at the same time? (VoLTE)

Journeyman

Re: Can't Access Internet While On A Call

To be honest I'm not sure. I've only had the phone for a few days and this is the first time this situation has come up.

Sprint Social Care S.M.A.R.T. Agent

Re: Can't Access Internet While On A Call

Okay, and did you just switch to Sprint or just got a newer phone? Also, what city and state do you live in?

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