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Can't download voicemails without wifi

Journeyman

Can't download voicemails without wifi

I can't download voicemails unless I have wifi. This problem started immediately after I installed the latest update. Everything else works fine using only data.

22 REPLIES 22
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Sprint Social Care S.M.A.R.T. Agent

Re: Can't download voicemails without wifi

What phone do you have?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Can't download voicemails without wifi

A Samsung s9.

Sprint Social Care S.M.A.R.T. Agent

Re: Can't download voicemails without wifi

Do you usually use the Visual Voicemail? Do you know if you have coverage when you're trying to get the voicemails?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Can't download voicemails without wifi

Nope, just regular voicemail. And I definitely have data when voicemails come through.

Sprint Social Care S.M.A.R.T. Agent

Re: Can't download voicemails without wifi

I may be confused then. Are you unable to retrieve the voicemail, after getting an notification that you have one?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Can't download voicemails without wifi

Yes, correct.

Sprint Social Care S.M.A.R.T. Agent

Re: Can't download voicemails without wifi

Ok, thanks for the clarification. Can you retrieve them if you press and hold "1"?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Can't download voicemails without wifi

Yes, but I'd rather not have to call voicemail in order to retrieve messages. Thanks for the attention and advice, by the way!

Sprint Social Care S.M.A.R.T. Agent

Re: Can't download voicemails without wifi

Oh, I understand. I'm going through the troubleshooting. It's asking that so we know if they're saving to the voicemail network. 

 

Are you using the voicemail app, where you click on the play button there?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Can't download voicemails without wifi

Yes, exactly. I can see when I have a voicemail, but I get a message in the voicemail app  that it's unable to download.

Sprint Social Care S.M.A.R.T. Agent

Re: Can't download voicemails without wifi

I would like to refresh the voicemail service. Do you have any voicemails that you're saving?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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