@damiendada, Are you trying to use the Visual Voicemail app to listen to the messages, or are you calling the Voicemail box?
I hear you damiendada, I 'd be lost without my voice mail. Just a few quick questions?
1. What phone do you have?
2. Do you usually use the Visual Voicemail? Do you know if you have coverage when you're trying to get the voicemails?
3. Are you able to access your voice mails when pressing and holding "1"?
If you scroll down youll see my responses to another S.M.A.R.T. agent's questions, which are similar to yours. Thanks for offering to help!
My apologizes, the above response was for damiendada.
Jeweler36, I do see that another SMART rep was assisting you. At this time, we're unable to access your account to properly trouble shoot this issue, as it is listed as a privileged class. RedCruzr_Sprint provided a direct line to the correct department that will be able to assist you. 888-876-8381 I wish there was something more I could do to assist you Jeweler36.