I need some help please. I have a galaxy s8 that is running Android 9. When I connect my phone to my computer or my car using a USB cable, nothing happens. I see no USB settings in my phone and I have tried the USB debugging option but nothing displays there also. Everything I read is about adding drivers to my PC but I believe it is my phone that is missing either an app or an update. I have tried the same cables with my grandson's and daughters phones and they work fine on my computer and my car. I am going to try a factory reset but if it is a problem with an app, that might not work. Is there anything else I can check to see if I am missing the correct software or what my next steps are. I do plan on doing a factory reset if I don't get an answer but I hope I do not have to do that. Thanks
Solved! Go to Solution.
Here are the steps to access the USB section on your phone.
If you're having trouble, you may want to try debugging your USB connection:
Here are the steps to debug that connection:
Let me know if this resolves the issue you're having.
I do not have USB utilities in my More connection settings unless I am looking in the wrong place and I tried the USB debugging and that does not work for me either.
There was some bugs with that update Samsung just released. This might be one of them. We are hoping to learn some news about it soon.
A factory reset was done on my phone and it did not correct the problem. It would not connect after the reset and before the restore of the apps was done. I conclude that my phone is the issue and will not be corrected until I upgrade to a new phone. Thanks for your help
out of curiosity what is it you are trying to do?