Alright, I'm trying to pick up where the others have left off here. So, you're a current Sprint customer, that has purchased the s9+ from us?
No I received the unlocked phone from a friend. and I am a customer of Sprint and am attempting to work its features on Sprint's network.
I assume the phone has been activated on your account? I would like to check all of the tools to verify the phone's presence on the account. I'm going to send you a private message to get the phone's IMEI.