Why does sprint keep my data speed throttled . When first upgraded to the note 10+ my data speeds was fast and now it's like
A turtle I pay $ 145.00 a month for this come on what's the problem.
Solved! Go to Solution.
Hi there jslim49 !
I know that having data speeds that allow you to do what you need to do is very important.
If you're using more than 50GB of data during a billing cycle you will be de-prioritized on the network below other customers for the remainder of the billing cycle, only in times and locations where the network is constrained.
I want to determine whether this is related with the network or your usage, How long has this been going on? Does this happen in multiple locations?
That's totally understandable. Does this happen in multiple locations? Are other Sprint users affected by the same issue? Have you tried any troubleshooting steps on your phone?
Let's check the coverage in the location where this occurs the most. Please confirm your nearest cross streets and ZIP.
I have checked the last location provided and confirm that there's currently an open service alert in the area, which may be causing slow data speeds, or inability to access data. Our network team is already and diligently working to have these impairments solved as soon as possible.
We apologize for the inconveniences this may be causing and appreciate your patience while this is being resolved.