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Device activation says sim iccid is wrong...

Journeyman

Device activation says sim iccid is wrong...

I keep trying to activate my s7 edge but I've gotten a new activation menu that wants my meid and iccid. I type it all in and it says my iccid is incorrect. I've never had a problem before; the phone tech support couldn't even help me. Then if I put my sim card in the new phone it says the sim is locked. Is there a fix?

1 REPLY 1
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Sprint Social Care S.M.A.R.T. Agent

Re: Device activation says sim iccid is wrong...

Hi Garthic! Send me a PM and I'll be able to look at this for you.  I'll need the following info:

IMEI
ICCID
Phone#

Account PIN/Security question answer

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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