cancel
Showing results for 
Search instead for 
Did you mean: 

Device restricted

Highlighted
Journeyman

Device restricted

I purchased a galaxy note 9 sprint from ebay seller that sells thousands of phones and have been in contact with them and waiting a response, thought I'd try here as well to get this resolved as fast as possible. There is a device restriction on this device saying it is still owned by sprint and needs to close out lease by returning phone or paying off remaining balance per lease agreement. Please advice what I can do asap to get this resolved. Thanks in advance.

1 REPLY 1
Highlighted
Sprint Social Care

Re: Device restricted

Hey @Jamieb21! In order to unlock that phone, its lease should be closed and any remaining balance should be paid. The phone also needs to meet all the requirements on the next article SOLUTION: Sprint Hints for Successful Unlocks. If the account is active or to check the detailed balance, the Sprint account holder needs to contact us to handle this request because we'll request sensitive account information. 


Carlos
Sprint Social Care
Community News

Need Help? 
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base.
If you have an account question you can create a post and one of our Social Care Agents will help you.
If you need immediate assistance please visit Sprint Chat