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Device restricted


Device restricted

I purchased a galaxy note 9 sprint from ebay seller that sells thousands of phones and have been in contact with them and waiting a response, thought I'd try here as well to get this resolved as fast as possible. There is a device restriction on this device saying it is still owned by sprint and needs to close out lease by returning phone or paying off remaining balance per lease agreement. Please advice what I can do asap to get this resolved. Thanks in advance.

Sprint Social Care

Re: Device restricted

Hey @Jamieb21! In order to unlock that phone, its lease should be closed and any remaining balance should be paid. The phone also needs to meet all the requirements on the next article SOLUTION: Sprint Hints for Successful Unlocks. If the account is active or to check the detailed balance, the Sprint account holder needs to contact us to handle this request because we'll request sensitive account information. 

Sprint Social Care
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