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Galaxy Note 8 voicemail notifications not working

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Journeyman

Galaxy Note 8 voicemail notifications not working

I got a new Galaxy Note 8 from Sprint at the end of February -- migrated from a Verizon LG G2 with an ancient version of Android on it. At the end on March the system upgraded to Oreo (8.0). I have a blue theme (Material Design by Cameron Bunch), but very few other changes from the default setup. I have SW version N950USQU3CRC2, hardware REV1.0.

 

Yesterday, I received a call from an associate who happened to mention he'd left me several voice mails over the past week... I thought that odd because I've never seen any VM notifications. I tried my voicemail and couldn't access it, so I contacted Sprint via Chat session and they reset my PIN. I went in and retrieved 12 voice mails dating back several weeks (at least 2 were before the Oreo update). So I cleared out my VM and tried 3 tests over the next hour of so... I still don't get any visible notification of a voice mail. I looked at my Advanced App Notifications and Voicemail is ON, App Icon Badge is ON and Notifications "No sound" is ON.

 

I tried another chat session with Sprint today and they had me ##873282# to update profile, then restart. Still no joy, so I was directed to "Advanced Tech Support" with an 888 toll-free number (which I can't actually call right now).

 

I just test this again. Called my cell from my work phone... get VM and leave a message. I get a badge for a missed call on the phone icon, but nothing on the voicemail icon.... what am I missing here?

 

21 REPLIES 21
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Journeyman

I have the same issue. Did you ever get it resolved?

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Good afternoon. Another customer resolved this issue by doing the following:

 

 

Close the voicemail app and remove it from the memory

Go to settings/apps

Select voicemail

Select force stop

Select storage

Select clear cache

Select clear data

Relaunch voicemail app

The app should start as if brand new. Make sure to allow all permissions. 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!

View solution in original post

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Thank you! I followed your instructions and reset the VM app. I did notice a VM notification in the menu bar with two message from Sprint regarding the VM. I hope this did the trick!

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Awesome. Let me know! 🙂

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!

AWESOME!

 

Thank you, thank you, thank you, QueenK.

 

My VM has never worked properly until I followed these instructions. I had spent HOURS over the course of several phone calls to Sprint Technical Support (including Tier 2 support). You finally provided an answer in 1 short post. I've had my phone since February 2018 and I just left a voice message on my phone, and for the first time EVER I see a notification on my VM icon.

 

I certainly hope the "K" in QueenK stands for Knowledge -- cause it should!

 

Thanks again!!

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Yayyy, I'm happy your voicemails are working correctly now! 🙂

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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Thank you! Received voicemail notifications this morning and received messages from the past two weeks!

I've spent hours and in store visits with Sprint and they couldn't figure this out. Simply task to get this working again.

Appreciate the help!

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You're welcome. Let us know if we can help again in the future. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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I followed the steps and when I go to personalize it rings busy

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Hey zosixtyfive. Are you referring to the steps that QueenK posted on 11/13? Also, just to clarify, are you using a Galaxy Note 8 or another phone?

 



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