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Galaxy Note 8 voicemail notifications not working

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Journeyman

Re: Galaxy Note 8 voicemail notifications not working

I have the same issue. Did you ever get it resolved?

Wizard

Re: Galaxy Note 8 voicemail notifications not working

Good afternoon. Another customer resolved this issue by doing the following:

 

 

Close the voicemail app and remove it from the memory

Go to settings/apps

Select voicemail

Select force stop

Select storage

Select clear cache

Select clear data

Relaunch voicemail app

The app should start as if brand new. Make sure to allow all permissions. 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Galaxy Note 8 voicemail notifications not working

Thank you! I followed your instructions and reset the VM app. I did notice a VM notification in the menu bar with two message from Sprint regarding the VM. I hope this did the trick!

Wizard

Re: Galaxy Note 8 voicemail notifications not working

Awesome. Let me know! Smiley Happy

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Galaxy Note 8 voicemail notifications not working

AWESOME!

 

Thank you, thank you, thank you, QueenK.

 

My VM has never worked properly until I followed these instructions. I had spent HOURS over the course of several phone calls to Sprint Technical Support (including Tier 2 support). You finally provided an answer in 1 short post. I've had my phone since February 2018 and I just left a voice message on my phone, and for the first time EVER I see a notification on my VM icon.

 

I certainly hope the "K" in QueenK stands for Knowledge -- cause it should!

 

Thanks again!!

Wizard

Re: Galaxy Note 8 voicemail notifications not working

Yayyy, I'm happy your voicemails are working correctly now! Smiley Happy

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Galaxy Note 8 voicemail notifications not working

Thank you! Received voicemail notifications this morning and received messages from the past two weeks!

I've spent hours and in store visits with Sprint and they couldn't figure this out. Simply task to get this working again.

Appreciate the help!

Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Note 8 voicemail notifications not working

You're welcome. Let us know if we can help again in the future. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Galaxy Note 8 voicemail notifications not working

I followed the steps and when I go to personalize it rings busy

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Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy Note 8 voicemail notifications not working

Hey zosixtyfive. Are you referring to the steps that QueenK posted on 11/13? Also, just to clarify, are you using a Galaxy Note 8 or another phone?

 



"Hail Yourself!" - Ben Kissel


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