I got a new Galaxy Note 8 from Sprint at the end of February -- migrated from a Verizon LG G2 with an ancient version of Android on it. At the end on March the system upgraded to Oreo (8.0). I have a blue theme (Material Design by Cameron Bunch), but very few other changes from the default setup. I have SW version N950USQU3CRC2, hardware REV1.0.
Yesterday, I received a call from an associate who happened to mention he'd left me several voice mails over the past week... I thought that odd because I've never seen any VM notifications. I tried my voicemail and couldn't access it, so I contacted Sprint via Chat session and they reset my PIN. I went in and retrieved 12 voice mails dating back several weeks (at least 2 were before the Oreo update). So I cleared out my VM and tried 3 tests over the next hour of so... I still don't get any visible notification of a voice mail. I looked at my Advanced App Notifications and Voicemail is ON, App Icon Badge is ON and Notifications "No sound" is ON.
I tried another chat session with Sprint today and they had me ##873282# to update profile, then restart. Still no joy, so I was directed to "Advanced Tech Support" with an 888 toll-free number (which I can't actually call right now).
I just test this again. Called my cell from my work phone... get VM and leave a message. I get a badge for a missed call on the phone icon, but nothing on the voicemail icon.... what am I missing here?
Solved! Go to Solution.
Good afternoon. Another customer resolved this issue by doing the following:
Close the voicemail app and remove it from the memory
Go to settings/apps
Select force stop
Select clear cache
Select clear data
Relaunch voicemail app
The app should start as if brand new. Make sure to allow all permissions.
Thank you! I followed your instructions and reset the VM app. I did notice a VM notification in the menu bar with two message from Sprint regarding the VM. I hope this did the trick!
Thank you, thank you, thank you, QueenK.
My VM has never worked properly until I followed these instructions. I had spent HOURS over the course of several phone calls to Sprint Technical Support (including Tier 2 support). You finally provided an answer in 1 short post. I've had my phone since February 2018 and I just left a voice message on my phone, and for the first time EVER I see a notification on my VM icon.
I certainly hope the "K" in QueenK stands for Knowledge -- cause it should!
Thank you! Received voicemail notifications this morning and received messages from the past two weeks!
I've spent hours and in store visits with Sprint and they couldn't figure this out. Simply task to get this working again.
Appreciate the help!
Hey zosixtyfive. Are you referring to the steps that QueenK posted on 11/13? Also, just to clarify, are you using a Galaxy Note 8 or another phone?