I am surprised I couldn't find anything about this issue here. My phone frequently drops calls. Like it hangs up on people all the time! I can rarely get through a call longer than a few minutes without it dropping. Plus there's times it takes up to 30 seconds to connect an outgoing call, just says "calling" at the top of the phone screen for ages. I am also occasionally having the issue of my phone saying I have no signal when it clearly shows full bars. So far I've been able to correct that with restarting the phone but it is a major annoyance. Any solution other than reaching out for a replacement phone?
Started about 4 weeks ago and it's been getting worse. I've had the phone for a couple of months so if it's all the because of the known connection issues my phone was a little late to the party. Worked great for about a month then it started randomly hanging up during calls but not often enough to always blame it on the phone, until it started increasing in frequency to the point that I was positive it was my phone.
I just want to try everything possible. Can we start by updating your data profile by
Tap the Settings icon.
Tap System updates.
Tap Update PRL.
Once the PRL update is complete, tap OK.
The PRL is now up to date.
Tap Update Profile.
Once the profile update is complete, tap OK.
By the time it came in it was March. Can't remember the exact date offhand. Phone worked like a champ for a month, then it started randomly dropping/disconnecting calls and it's just getting worse. I do have VoLTE enabled and wi-fi calling disabled. I changed network settings from automatic to CDMA/LTE and that didn't really help.
I'm starting to think since the preventative software update never got pushed to my phone I am stuck in the same boat as other S10 owners with these connection issues.
EDITED TO ADD: I looked up my receipt and I picked it up at Best Buy on 3/22/19
Okay, I see. I hate to say it, but you just might have gotten an S10 from the batch that is not correlating with the preventative update. It sounds like you have done everything possible to troubleshoot your phone. And I am pretty sure you have already tried updating your software as well.
yep, I sure have. As soon as I heard a software update was in the works I started checking daily. I understand G975U1UEU1ASD5 is the current build and I am still on the 1ASDA build. However that build bypasses the one that supposedly fixed the issue. So it looks like I may need to file a claim for a replacement