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Galaxy S9 LTE signal and text messaging

Journeyman

Galaxy S9 LTE signal and text messaging

Im sitting at work with a 3 bar LTE signal and text messages just wont send. Fail after fail what the heck is up with this service

3 REPLIES 3
Sprint Social Care

Re: Galaxy S9 LTE signal and text messaging

@Stentz63, that looks like something we need to take a look at. What are your closest cross streets and ZIP code? 


Jeffrey
Sprint Social Care
Highlighted
Journeyman

Re: Galaxy S9 LTE signal and text messaging

Oak Dr & County RD M 54020

Sprint Social Care

Re: Galaxy S9 LTE signal and text messaging

The reason you are experiencing issues is that Sprint does not offer coverage in this area. When Sprint does not offer service this is called roaming. We have agreements with other companies that will provide service in that area. Unfortunately since it is not part of our network we are unable to guarantee your network experience. Sprint is continually working to expand our cell sites and their ability to support more areas. Throughout the next year we will be making major updates to our network and it’s possible that the signal strength in this area may improve.


Jeffrey
Sprint Social Care
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