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Galaxy S9

Journeyman

Galaxy S9

I have a new S9 (this is the 3rd one since Nov 1) - in the text messaging settings, when I click on chat settings, I get a pop up that says I have to register for new features and I will receive a code in text message so I can verify my phone number.  When I click start on that pop up, I never receive a text message, instead I eventually receive an error message that says "registration failed."  I have spoken with both Sprint and Samsung - both have remote controlled the phone, and still no solution.  The last Sprint CSR suggested I come here to get help.

11 REPLIES 11

Re: Galaxy S9

Hi Liz! That's something I think I can help with.  What phone did you have previous to the Galaxy S9?

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.

Re: Galaxy S9

Also, what software version are you running on that phone? You can find this by going to Setting> About Phone> Software Version

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy S9

I had an S7

 

Journeyman

Re: Galaxy S9

software version:  G960USQU3BRK1

Re: Galaxy S9

That's the latest version.  I'd like to take a look into the account, since you've been through a couple of the handsets already. Could you please send me a Private Message?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy S9

This site is new to me, can you please tell me how to send you a private message?

 

Re: Galaxy S9

No worries.  Just click on my profile, then on that next page, you should see a yellow envelope that'll let you message me directly.

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy S9

I sent you a message, did you receive it?

Journeyman

Re: Galaxy S9

I did, but couldn't reply so I sent you a new msg with the information you requested.  Your second message won't open.

Re: Galaxy S9

Got it!

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Galaxy S9

OK

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