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Galaxy note 9

Journeyman

Galaxy note 9

Well this is the same disaster at the galaxy s8plus with the screen dropped 2 feet and phone still works but black screen and shattered with glass coming out!!! 2 week old phone 

4 REPLIES 4
Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy note 9

Ouch! Do you have equipment protection? If not, you can still take the phone to a repair center to see about a screen replacement.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Galaxy note 9

I have the total protection package and still a $275 deductible on a less then  two week old phone

Sprint Social Care S.M.A.R.T. Agent

Re: Galaxy note 9

I understand that, and I'm sorry to hear about the experience. This situation is why the TEP is important. You can get it fixed for the deductible instead of having to pay that phone off or get a full price one that you don't like as much.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted
Journeyman

Re: Galaxy note 9

Is that for a Screen Repair or a Phone Replacement? Very different.

 

Also, did you use a case?

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