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Hands free activation issue stopping unlocking of my s7

Journeyman

Hands free activation issue stopping unlocking of my s7

I have all but one of my s7's unlocked and now this issue is stopping the last one from unlocking please help.

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Hands free activation issue stopping unlocking of my s7

Ok. so you had multiple s7's and all of them are unlocked but this one? When does the hands free activation come up?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Hands free activation issue stopping unlocking of my s7

On update PRL it comes up

Sprint Social Care S.M.A.R.T. Agent

Re: Hands free activation issue stopping unlocking of my s7

Ok, have you tried another carrier's SIM yet?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Hands free activation issue stopping unlocking of my s7

Yes it recognized the network but still said unknown sim and number. And it still wanted a sprint sim as it had a notification pop up. It also said it was still locked.

Sprint Social Care S.M.A.R.T. Agent

Re: Hands free activation issue stopping unlocking of my s7

I need to look at this phone. I'm going to send you a private message to get the phone information. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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