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Invalid sim card error

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Journeyman

Re: Invalid sim card error

I'm having this same issue can you help me too?
Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

Were you trying to unlock your phone?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

It is unlocked by sprint I have had it pushed through twice with the original owner we got an email saying it was successful I put my cricket sim in and it reads invalid sim
Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

So, did you have the phone when the original owner requested the unlock? Were you told about the setup process to ensure a successful unlock?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

Yes I was physically at the store with them and physically saw the first email where they said it was unlocked they had iPhones and this the iPhones work just fine this one just says invalid.
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Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

To unlock the phone, a ticket has to be submitted and the over the air signal is sent within 2 business days. The phone needs to have a Sprint SIM in it, it needs to be powered on and plugged in if needed, and it needs to be connected to WiFi. Once the phone is set up, please send me a private message with the IMEI.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

They don't have the sprint sim card their kid lost it
Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

OK, you'll need to get a Sprint SIM before we can proceed. I'll also need the original owner's account name.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

Okay I will work on getting this now thank you.
Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

You're welcome. Let me know when you have everything together.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

I have everything
Journeyman

Re: Invalid sim card error

But still reads invalid sim
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