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Invalid sim card error

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Journeyman

Invalid sim card error

 I'm in the process of switching carriers. My husband and I both called and had our phones unlocked at the same time. His is an iPhone, mine a galaxy s7. His is working just fine on the new carrier, mine still gives me the invalid aim card error. So far I've tried two different carriers and gotten the same error. Both carriers tell me my phone is locked, Sprint continues to tell me that it is unlocked.

 

I've been keeping the Sprint SIM card in my phone. Now it gives me the invalid SIM card error with the Sprint SIM card...

 

I've called repeatedly and I've been to the store three times. I just paid for this phone and as of now, I cannot use it not can I sell it because it is "locked".

288 REPLIES 288
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@Jdballz, we can definitely check on the IMEI for you. We'll address your options once we know the reading. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Are you using an iPhone?


@markalevos wrote:

I'm having this exact same issue. I bought a sprint phone from a 3rd party, they called and customer service unlocked the phone. 

I stuck my sim card in the phone and it said invalid sim (its a mint mobile sim, which is a carrier that uses tmobile). Then I tried an ATT sim from another phone that is working on ATT and I got the same invalid sim message. 

I called sprint and they confirmed that it was unlocked. 

 

What needs to be done to get this working? 


 

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I am also having the same problem with my Galaxy S7.  Sprint says the phone is already unlocked.  Please help.

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I have Samsung s7 edge Sprint, invalid SIM

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Hey there @ke5bgvScott, @mrbscott191, and @Arben0. Are you all trying to use the phone on another network and it's saying it's locked to Sprint? If so, send me a PM with the IMEI and I'll check into this for you.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
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Hello !! Could you help me please ?

I have the same issue, but with a Galaxy Note 8. I've paid the remaining bill. I have already call 3 times to Sprint and they have told me three times that the phone is unlocked. I have reset to factory and when i put the T-Mobile sim it says that the sim card is invalid.

 

Please help me !!

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I can check on that for you @GEHR. I'll send you a PM, but here's info about unlocking as well. SOLUTION: Sprint Hints for Successful Unlocks

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
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Tried to send to PM but the system doesn't allow me. How can i send you the info ??

 

Thanks

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I have sent you a PM, you'll just reply. I will send it again.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
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Hello !

 

 

Thanks

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I have reported your personal info to have it removed for safety. You will have a notification in the upper right hand corner that is our PM.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
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Invalid SIM card for me too. S7 Edge. Got confirmation via email that its unlocked. Unlocked in my phone under UICC. Called Sprint was told to go to a Sprint store, did so and was told there they can't do anything more to unlock it. Called Sprint again and am going around in circles.

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