I'm in the process of switching carriers. My husband and I both called and had our phones unlocked at the same time. His is an iPhone, mine a galaxy s7. His is working just fine on the new carrier, mine still gives me the invalid aim card error. So far I've tried two different carriers and gotten the same error. Both carriers tell me my phone is locked, Sprint continues to tell me that it is unlocked.
I've been keeping the Sprint SIM card in my phone. Now it gives me the invalid SIM card error with the Sprint SIM card...
I've called repeatedly and I've been to the store three times. I just paid for this phone and as of now, I cannot use it not can I sell it because it is "locked".
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Hi there! I think I can help with this. If you've got a Sprint SIM card and can connect to WiFi, I can have our tech team resend the unlock signal to that Galaxy S6.
If you can shoot me a Private Message with the MEID of that phone, I'll be able to help with this.
By any chance, have you attempted to use a different SIM card on the phone to check if the issue is with the SIM?
Hi Misty. Are you new customer to sprint or are you a former customer moving to a new carrier? Below is a link that includes a list of qualifications for unlocks. If you have met all these requirements, please send me a private message so that I can assist further.
That can be super frustrating. I can go ahead, and look into this for you. I will be sending you a private message for some details. But when you do the unlock did you set the device up properly?
Plugged into wall, connecting to WiFi, powered on, and has the Sprint SIM inserted in it?
No, they never told me to do that. They said the unlock occurred on 12/15 or 12/13, I don't remember which. I then tried to port to t-mo yesterday.
Check your private messages for me. I sent you one. In order to do a successful unlock we will need to have the device set up this way, and I will submit another request.