Hi there! I think I can help with this. If you've got a Sprint SIM card and can connect to WiFi, I can have our tech team resend the unlock signal to that Galaxy S6.
If you can shoot me a Private Message with the MEID of that phone, I'll be able to help with this.
By any chance, have you attempted to use a different SIM card on the phone to check if the issue is with the SIM?
Yes, I thought that at first so I changed it with another working one, but I had the same problem.
Hi Misty. Are you new customer to sprint or are you a former customer moving to a new carrier? Below is a link that includes a list of qualifications for unlocks. If you have met all these requirements, please send me a private message so that I can assist further.
That can be super frustrating. I can go ahead, and look into this for you. I will be sending you a private message for some details. But when you do the unlock did you set the device up properly?
Plugged into wall, connecting to WiFi, powered on, and has the Sprint SIM inserted in it?
No, they never told me to do that. They said the unlock occurred on 12/15 or 12/13, I don't remember which. I then tried to port to t-mo yesterday.
Check your private messages for me. I sent you one. In order to do a successful unlock we will need to have the device set up this way, and I will submit another request.